1. Customer Service Specialist

Confidential Company; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading gaming company seeks a Customer Service Specialist to support players in resolving game issues and enhancing their experience. Candidates should possess strong communication skills and work effectively in a shift environment. Experience in customer service and gaming is preferred, with competitive remuneration and benefits provided.

Benefits

13-month salary

Medical insurance

Paid annual leave

Employee game incentives

Qualifications

• Work 5 days a week with shift hours.
• Proficient in English with fluent communication ability.
• Preference for candidates with customer service and gaming experience.

Responsibilities

• Respond to and resolve issues encountered by players.
• Provide feedback on player suggestions and bugs.
• Assist in emergencies and common consultation matters.

Skills

Good communication skills

Service awareness

Fast typing speed

Job description

1. Customer Service Specialist (Game Direction)

• Communicate with game players through the online customer service system to promptly respond to and resolve issues encountered by players during the game;
• Record and provide feedback on players' suggestions, opinions or bugs to help optimize the player experience;
• Familiar with the basic game mechanics and able to provide effective guidance and support;
• Cooperate with the operation and technical teams to assist in handling emergencies and common consultation matters.

Desired Candidate Profile

• Work 5 days a week, 8 hours a day, accept shift work;
• Proficient in using computers, good text input skills and fast typing speed;
• Have good communication skills and service awareness, be patient and meticulous, and be able to properly deal with players' emotions;
• Must be proficient in English and be able to communicate fluently in writing and reading;
• Applicants who are proficient in Chinese and Hindi will be given priority;
• Candidates with customer service and gaming experience are preferred.
• Remuneration and benefits:
• Salary: RM4000 (probation period); after one month, it will be open for interview. RM500 for those who can speak Hindi or Chinese
• Benefits: Provide 13 salaries, medical insurance and social insurance (medical and social insurance);
• Enjoy paid annual leave, holiday benefits, and employee game incentives;
• Provide a complete training system and development and promotion channels.

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