ZAIN1887 - Enterprise Value Management

Zain Kuwait; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading telecom company in Kuwait is seeking an Enterprise Value Management Specialist. This role focuses on developing and executing strategies to enhance customer retention and optimize KPIs. Candidates should have 3-5 years of experience in analytics specific to telecom B2B, strong skills in data analysis, and familiarity with BI tools like Tableau and Power BI. The successful candidate will collaborate with cross-functional teams and contribute to data-driven decision-making.

Qualifications

• 3-5 years’ experience in CVM/CRM or analytics in telecom B2B.
• Strong analytical skills with demonstrated use of data analysis tools.
• Experience in predictive modeling and customer segmentation.

Responsibilities

• Perform advanced data analysis to identify customer behavior patterns.
• Support the development and execution of CVM strategies.
• Evaluate marketing campaigns' performance and provide recommendations.

Skills

Data analysis

Segmentation

Campaign design

Tableau

SQL

Power BI

Python

ETL processes

Education

Bachelor’s in Business, Analytics, or Engineering

Master's degree (preferred)

Tools

Salesforce

SAS

Job description

About The Role

The Enterprise Value Management Specialist is responsible for developing and executing customer value strategies focused on retention, upsell, and churn reduction across enterprise telecom services. The role involves analyzing customer data, designing lifecycle campaigns, and optimizing key KPIs such as ARPU, churn, and CLTV. Collaboration with Sales, Product, and Marketing is essential, along with proficiency in BI tools, campaign platforms, and telecom analytics.

Responsibilities

• Data Analysis: Perform advanced data analysis to identify customer behavior patterns, revenue opportunities, and market trends.
• Customer Value Management (CVM): Support the development and execution of CVM strategies to enhance customer lifetime value and retention.
• Revenue Optimization: Use statistical methodologies to analyze and identify new revenue streams and growth opportunities.
• Advanced Analytics: Apply predictive modeling, segmentation, and data visualization techniques to derive actionable business insights.
• Campaign Effectiveness: Evaluate marketing campaigns' performance and provide data-backed recommendations for improvement.
• Stakeholder Collaboration: Work closely with cross-functional teams to present insights and contribute to data-driven decision-making.
  
  

What We Need From You

To be considered for the position, you will need to meet with all of the below requirements:

• 3–5 years’ experience in CVM/CRM or analytics in telecom B2B
• Bachelor’s in Business, Analytics, or Engineering (Master’s preferred)..
  
  

Skills

• Strong skills in data analysis (Tableau, SQL, Power BI, Python), segmentation, and campaign design.
• Knowledge of ETL processes and familiarity with cloud platforms such as AWS, GCP, or Azure is an advantage.
• Knowledge of telecom services (mobile, IoT, cloud).
• Proficiency in statistical techniques (e.g., regression analysis, clustering, forecasting).
• Experience with tools like Salesforce, SAS, or similar platforms.
• Experience in predictive modeling and customer segmentation.
• Understanding of database marketing, campaign analytics, and CRM tools.
• Familiarity with telecom or B2B customer lifecycle and market dynamics is highly preferred.
• Detail-oriented and organized, with the ability to manage multiple priorities effectively.
  
  

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV
• Passport-size photograph
• Highest Education Qualification
• Copy of Civil ID/Passport