Waitress

Client of IPAMS Industrial Personnel and Management Services; Kuwait City; On-site; KWD 6,000 - 8,000; Full time

Job summary

A leading company in the hospitality sector is seeking a dedicated professional to join their team. The ideal candidate will have a degree in Hotel Management and experience in hotel operations. Responsibilities include providing excellent customer service, serving food and beverages, and ensuring guest satisfaction. The role requires strong communication and interpersonal skills, along with a commitment to maintaining high standards of service.

Qualifications

• Minimum 1-2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Deliver exceptional guest service at all times.
• Serve food and beverages according to established standards.
• Handle guest complaints and inquiries efficiently.

Skills

Customer Service

Communication

Interpersonal Skills

Education

Bachelor of Hotel Management

Job description

Client of IPAMS Industrial Personnel and Management Services

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Qualifications:

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
  
• Minimum 1-2 years work experience in hotel operations.
  
• Good customer service, communications and interpersonal skills are a must.
  
• To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
  
• To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
  
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  

Qualifications:

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
  
• Minimum 1-2 years work experience in hotel operations.
  
• Good customer service, communications and interpersonal skills are a must.
  

Task Description:
Customer Service:

• To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
  
• To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
  
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  

Operational:

• To be familiar with all food and beverage items on the outlet menu.
  
• To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.
  
• To take food and beverage orders from guests, up-selling wherever possible.
  
• To utilize the outlet point-of-sales system as prescribed
  
• To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
  
• To serve food and beverages according to the standards established.
  
• To clear tables and remove dirty dishes to the dish area.
  
• To complete opening and closing duties as assigned.
  
• To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
  
• To follow presentation guidelines as established by the Outlet Manager.
  
• To maintain the assigned station/ section in a clean and orderly manner at all times.
  
• To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
  
• To work in a supportive and flexible manner with other associates and other departments, in a spirit of We work through Teams .
  
• To treat all operating equipment and supplies carefully to minimize damage and reduce wastage.
  

Other Duties:

• To report for duty punctually wearing the correct uniform and name tag.
  
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
  
• To maintain good working relationships with colleagues and all other departments.
  
• To read the hotel s Associate Handbook and have an understanding of and adhere to the hotel s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health, Safety and Environment.
  
• To comply with local legislation as required.
  
• To respond to any changes in the department as dictated by the needs of the hotel.
  
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/ areas if required, in order to meet business demands and guest service needs.
  
• To attend training sessions and meetings as and when required.

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