Waiter

Radisson Hotel Group; Kuwait City; On-site; KWD 5,000 - 9,000; Full time

Job summary

Radisson Blu Hotels & Resorts in Kuwait City seeks a service-oriented team member for the restaurant to greet guests, present menus, and promote additional sales. You will manage reservations, assist the restaurant team, and ensure accurate billing while upholding safety and confidentiality standards.

The role requires strong guest interaction, punctuality, and a professional appearance. You'll participate in ongoing training and flexibly support all restaurant duties as needed.

Qualifications

• Excellent guest service skills and a professional demeanor.
• Strong teamwork and communication with guests, colleagues and supervisors.
• Knowledge of menu items and professional upselling techniques.
• Flexible, punctual and well-kept with high hygiene standards.

Responsibilities

• Greet guests, seat them promptly, present menus and promote additional sales.
• Maintain reservations, greet and farewell guests, update preferences.
• Process payments and balance room charges, cash, and credit cards.
• Maintain safety, confidentiality and compliance with hotel policies and procedures.
• Attend briefings and training, assist the Restaurant Supervisor, and support other areas as needed.

Skills

Customer service

Teamwork

Upselling

Guest interaction

Job description

PRIMARY OBJECTIVE OF POSITION

The primary aim is to maximise guest satisfaction increase sales and improve profitability within the Service department by delivering quality food and beverages in line with the hotel s established guidelines This involves a series of key service steps designed to ensure a consistent and professional guest experience Upon arrival each guest should be greeted promptly and courteously at the entrance Staff must then escort guests to their table confirming their preference for either a smoking or non-smoking section Once the seating preference is established guests should be assisted by pulling out their chairs and ensuring they are comfortably seated As part of the table-setting protocol an unfolded napkin should be offered and placed appropriately for each guest These actions not only enhance the guest s immediate comfort but also contribute to the overall perception of service quality By following these procedures staff can create a welcoming atmosphere that encourages repeat visits strengthens guest loyalty and supports the hotel s long-term business objectives

Customer Service amp Teamwork

Consistently delivers Yes I Can service exceeding customer and team expectations Provides value-added service by going above and beyond to meet or exceed guest needs Communicates effectively with guests colleagues and supervisors Demonstrates teamwork by cooperating and assisting co-workers as required Upholds Yes I Can service standards at all times

Adherence to Hotel Policies amp Procedures

Arrives on time for scheduled shifts Maintains personal hygiene in line with hotel standards Follows all safety rules and regulations to minimize risks Represents Radisson Blu Hotels amp Resorts positively at all times

Guest Service amp Sales

Greets seats and presents menus to guests promptly and courteously Maintains thorough knowledge of food and beverage menus to advise guests and promote additional sales Uses professional and courteous upselling techniques to enhance guest experience Addresses regular guests by name with appropriate titles maintaining records of their preferences Knows all table numbers and seating arrangements to ensure accurate guest placement Assists the restaurant team in service when requested by the Restaurant Supervisor Confirms set-ups and last-minute changes with the Restaurant Supervisor

Key Responsibilities

Reservations amp Guest Management

• Maintain and update the restaurant reservations list at all times ensuring accurate table allocations
• Maintain and file daily cover sheets
• Greet guests check satisfaction levels and collect feedback
• Farewell guests upon departure
• Maintain an updated anniversary birthday list for guests and inform the Restaurant Manager on relevant dates

Billing amp Payment Handling

• Print guest bills with accurate items and prices
• Process payments via room charge cash or credit card
• Follow daily closing procedures as per guidelines
• Tally cash credit card transactions room charges and cash float
• Deposit cash and restaurant keys as required

Safety Compliance amp Confidentiality

• Maintain guest privacy and confidentiality at all times
• Report lost and found items immediately to the Restaurant Manager
• Identify and report potential hazards promptly
• Follow hotel regulations laws and safety protocols

Professional Standards amp Communication

• Maintain high standards of hygiene grooming uniform and conduct
• Stay informed on hotel activities via the communication log book and update it for the next shift
• Attend outlet briefings and regular training sessions
• Assist the Restaurant Supervisor and support other areas when needed
• Accept flexible work schedules to ensure uninterrupted guest service
• Continuously strive for professionalism in all job functions

LAWS REGULATIONS amp POLICIES

• Complies with all applicable laws especially those related to food safety sanitation and alcohol regulations

HEALTH amp SAFETY

• Immediately reports any potential or actual hazards
• Fully understands and follows the hotel s fire emergency procedures
• Enforces emergency protocols to ensure the safety of guests and employees
• Works in a safe manner to prevent harm to self or others
• Anticipates hazards and takes corrective or preventive action
• Maintains high standards of personal hygiene uniform appearance body language and conduct

MISCELLANEOUS RESPONSIBILITIES

• Responsible Business Actively participates in environmental and social initiatives within the hotel and department
• Works proactively to minimize guest complaints
• Keeps up to date with relevant laws hotel rules and operational limitations
• Ensures all food and beverage sales are properly recorded and paid
• Reviews rooming and arrival lists to identify VIP guests and uses guest names appropriately
• Attends meetings and training as required by the Food amp Beverage Manager
• Accepts flexible work schedules to ensure uninterrupted guest service
• Maintains a clean tidy and well-kept work area reporting any defective materials or equipment
• Continuously seeks to improve job knowledge and skills

REQUIRED KNOWLEDGE

• Hotel fire bomb and emergency procedures
• Hotel health and safety policies
• Hotel facilities and nearby points of interest e g hospitals stations tourist attractions
• Current alcohol and liquor licensing laws
• Accepted hotel payment methods
• Hotel and corporate marketing promotional programs
• Key corporate clients returning guests and high-value business generators