VOIP Engineer

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a VoIP/Video Engineer with expertise in voice routing communications for medium to large infrastructures. The role involves implementing VoIP solutions, managing Cisco systems, and ensuring system reliability. Candidates must have a Bachelor's degree and relevant experience, along with an active Secret Security Clearance. The position offers benefits including housing and transportation.

Benefits

Company-paid housing

Transportation

Completion bonus

Tuition reimbursement

Qualifications

• Active Secret Security Clearance required.
• Minimum five years of relevant experience in technical roles.

Responsibilities

• Implement new and existing VoIP solutions, including VoSIP technology.
• Manage and maintain Tier 1 Cisco Call Managers and related equipment.
• Monitor capacity and performance issues for VoIP traffic.

Skills

Configuration Management

Networking Solutions

Troubleshooting

Communication

Education

Bachelor's Degree in Computer Science

Tools

Cisco Call Manager

VoSIP Technology

Job description

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Our $3.9B company and 16,000 employees work alongside our clients worldwide to tackle complex challenges with integrity, respect, responsibility, and professionalism.

The VoIP/Video Engineer

The VoIP/Video Engineer is a subject matter expert with in-depth knowledge of voice routing communications in medium to large infrastructures and design. This role requires technical expertise in call and video routing, optimization, call and video flow technology, customer service, and QoS, aligned with DoD practices. The engineer must work under pressure and in varying environments to ensure continuous voice and video call services.

Program

OMDAC-SWACA

Benefits

This position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement. Candidates must meet all host country requirements to legally work there.

Responsibilities

1. Implement new and existing VoIP solutions, including VoSIP technology, Cisco Call Manager, and Unified Communications systems.
2. Manage and maintain Tier 1 Cisco Call Managers, Presence, Unity servers, SBCs, SME, and related equipment.
3. Collaborate within the Network Operations Center to ensure VoIP traffic does not interfere with data traffic.
4. Provide technical support for voice and video networks, system upgrades, and equipment purchases.
5. Monitor capacity, quality, and performance issues for VoIP traffic to ensure system reliability.
6. Perform regular system maintenance to support security and compliance standards.
7. Follow best practices in network build, testing, and documentation, adhering to DISA STIGs.
8. Ensure all technologies are compliant with current security guidelines.
9. Track network issues and requests using ServiceNow.
10. Maintain detailed network diagrams.
11. Perform additional duties as assigned.

Qualifications

• Active Secret Security Clearance.
• Bachelor's Degree in Computer Science, MIS, IS, Engineering, or related field, or equivalent experience.
• Must adhere to DoD 8570.01M, maintaining at least one baseline and one CE certification (e.g., Cisco CCNP: Security, CompTIA CASP, etc.).
• Minimum five years of relevant experience in technical, managerial, or analytical roles involving management information systems.
• Hands-on experience with VoIP technologies in medium to large environments.
• Skills include configuration management, asset documentation, networking solutions, troubleshooting, and communication.
• Ability to work under pressure, manage multiple tasks, and communicate effectively.

We are committed to diversity and inclusion, valuing contributions from all individuals. Vectrus is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, veteran status, disability, or other protected categories.