Urgent for Hotel Guest Service Associate in Dubai -UAE

OVERSEAS EMPLOYMENT AGENCY; Kuwait City; On-site; USD 20,000 - 30,000; Full time

Job summary

A leading agency is seeking a Guest Service Associate to create a welcoming experience for guests in the hospitality industry. Key responsibilities include guest check-in/check-out, providing local information, and ensuring guest satisfaction. Strong customer service skills are essential for this role.

Benefits

Accommodation

Transportation

Medical

Food

Responsibilities

• Warmly greet guests upon arrival and assist with luggage.
• Efficiently handle guest check-ins and check-outs.
• Answer phone calls and respond to guest inquiries.

Job description

A Guest Service Associate (GSA) plays a crucial role in the hospitality industry, serving as the primary point of contact for guests and ensuring they have a positive and seamless experience. While specific duties can vary depending on the type and size of the establishment (e.g., hotel, resort, restaurant, cruise line), the core responsibilities revolve around providing excellent customer service.

Zoom Interview / Calling Interviews Online.

Jobs Preferred Location: Dubai, UAE (Not in India)

Salary: Depending on the interview

Facilities: Accommodation & Transportation, Medical, Food, etc.

Send me CV: WhatsApp / Email / Telegram / Call me ([phone])

Call me Direct for Abroad Job Visa: [phone] (AK Gupta)

Here's a comprehensive job description for a Guest Service Associate:

Guest Service Associate Job Description

Position Summary: The Guest Service Associate is responsible for creating a welcoming and hospitable environment for all guests, providing exceptional service from arrival to departure. This role involves a variety of front desk, administrative, and guest relations tasks to ensure guest satisfaction and contribute to the overall success of the establishment.

Key Responsibilities:

• Guest Welcome and Check-in/Check-out:

  • Warmly greet guests upon arrival, make them feel welcome, and assist with luggage if needed.
  • Efficiently handle guest check-ins, verify reservations, assign rooms, and issue room keys.
  • Process guest check-outs, accurately handle payments, and resolve any billing discrepancies.
  • Maintain accurate guest records and update information as necessary.

• Guest Assistance and Information:

  • Answer phone calls and respond to guest inquiries in a professional and timely manner.
  • Provide comprehensive information about the establishment's services, amenities, facilities, and promotional offerings.
  • Offer recommendations for local attractions, restaurants, and transportation.
  • Deliver mail and messages to guests.