Training Officer - Contact Center

Boutiqaat; Hawally; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading training and development firm in Kuwait is seeking a motivated Training Officer to support the Contact Center team. The role involves onboarding new hires, delivering training sessions, and updating training materials. Candidates should have a bachelor's degree and 1–3 years of experience in a customer service environment. Join us to empower people and influence customer satisfaction.

Qualifications

• 1–3 years of experience in a contact center or customer service environment.
• Confident speaking in front of small groups.
• Ability to manage multiple priorities and adapt.

Responsibilities

• Assist in delivering structured training programs for new hires.
• Facilitate training sessions using various methods.
• Observe and provide real-time feedback to trainees.

Skills

Strong communication skills in English and Arabic

Organized and detail-oriented

Proficiency in Microsoft Office Suite

Coaching in customer communication

Education

Bachelor’s degree in Business Administration or related field

Job description

Prepare People. Elevate Performance. Shape Customer Experiences.

We are seeking a motivated and detail-oriented Training Officer to support the development of our Contact Center team. In this role, you’ll play an active part in onboarding new hires, delivering refresher sessions, and maintaining training records, all while contributing to the creation of engaging learning materials. By fostering a knowledgeable and confident workforce, you’ll directly contribute to stronger performance and better customer experiences.

What You’ll Be Doing:

• Assist in delivering structured training programs for new and existing employees.
• Facilitate training sessions using presentations, e-learning modules, and simulations.
• Provide coaching in customer communication, empathy, and conflict resolution.
• Ensure training materials are updated to reflect policies, procedures, and system changes.
• Create simple training aids such as FAQs, cheat sheets, and how-to guides.
• Observe and provide real-time feedback to trainees during sessions.
• Collect and analyze feedback to improve training content and delivery.
• Maintain training attendance, completion records, and certificates.
• Coordinate with team leaders and quality assurance to schedule and support training.
• Deliver compliance and policy training relevant to customer interactions.

What You Bring to the Table:

• Bachelor’s degree in Business Administration, Education, HR, Communication, or a related field (or in progress).
• 1–3 years of experience in a contact center or customer service environment.
• Strong communication skills in English and Arabic (verbal, written, and listening).
• Proficiency in Microsoft Office Suite; familiarity with call center systems or LMS is a plus.
• Confident speaking in front of small groups and addressing trainee questions.
• Organized, detail-oriented, and able to manage multiple priorities.
• Positive, patient, and adaptable with a passion for helping others grow.

Why Join Us?

This is more than just a training role; it’s an opportunity to empower people, build confidence, and directly influence customer satisfaction. You’ll be part of a collaborative environment where growth, learning, and teamwork are at the center of success.

Ready to Make an Impact?

Apply now and help shape a workforce that delivers outstanding customer experiences every day.