Technician, Service Center

Ooredoo Group; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Job summary

A leading company in telecommunications is seeking a service center technician to diagnose and repair various electronic devices. The ideal candidate will possess strong technical skills, a diploma in electronics, and excellent customer communication abilities. This role involves hands-on repairs, customer interaction, and maintaining high service standards. If you are dynamic and passionate about technology, this position offers a great opportunity for growth.

Qualifications

• Proven experience as a service center technician or similar role.
• Fluent in English, both written and spoken.

Responsibilities

• Diagnose and repair electronic devices including smartphones and laptops.
• Interact professionally with customers and manage service requests.

Skills

Customer Communication

Technical Proficiency

Education

Diploma in Electronics & Electric Circuits

Job description

Diagnose and repair a wide range of electronic devices

Preferred Jobseekers

Jobseekers from any GCC country

Utilize professional expertise in repairing mobile phones, ensuring optimal performance that leads to customer satisfaction.

Key Accountabilities & Responsibilities

1. Diagnose and repair various electronic devices, including routers, smartphones, laptops, POS devices, and related equipment.
2. Perform hardware repairs (L1, L2 & L3) and software troubleshooting to resolve technical issues efficiently.
3. Conduct thorough assessments to identify root causes and provide accurate repair estimates.
4. Use technical manuals, schematics, and diagnostic tools to perform repairs per manufacturer standards.
5. Perform visual mechanical inspections, replacements, and system transactions.
6. Create detailed job orders and confirm warranty coverage.
7. Maintain an organized, clean work environment with proper handling and storage of equipment.
8. Interact professionally with customers, explaining repair processes and timelines clearly.
9. Manage customer inquiries, appointments, and service requests via phone, email, and in person.
10. Build rapport with customers through effective communication and address concerns promptly.
11. Coordinate with internal teams to ensure timely repairs and high customer satisfaction.
12. Stay updated on industry trends, technologies, and product developments.
13. Achieve targets set by the Division Manager and pursue continuous self-improvement.
14. Demonstrate strong technical proficiency in diagnosing hardware and software issues.
15. Perform other duties as assigned by supervisors.

Qualifications

• Diploma in Electronics & Electric Circuits or a related field from a recognized institution; certifications or vocational training preferred.

Requirements

• Proven experience as a service center technician or similar role, with expertise in electronic device repairs.
• Proficiency in MS Office.
• Good knowledge of telecommunications products, services, and procedures.
• In-depth knowledge of workshop conditions, ESD fittings, repair levels, etc.
• Fluent in English, both written and spoken.
• Dynamic, friendly, and sincere personality.

You will be redirected to the company website to apply for this position.