Technician - Consumer Electronics - Al Mulla Electronics

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading company in Kuwait is seeking a skilled technician with a diploma in Mechanical or Electronics Engineering and 5-7 years of experience in the consumer electronics industry. The role involves conducting repairs, ensuring customer satisfaction, and maintaining high standards of safety and hygiene. Candidates must have strong technical troubleshooting skills and be proficient in CRM systems.

Qualifications

• Diploma in Mechanical or Electronics Engineering.
• 5-7 years of experience in service at consumer electronics industry.
• Driving license preferred.

Responsibilities

• Conduct repairs within assigned TAT and maintain self-hygiene.
• Achieve maximum customer satisfaction through proper repair and communication.
• Perform emergency corrective maintenance and maintain compliance with safety regulations.

Skills

Product knowledge in home appliances and electronics

Technical troubleshooting

Brazing/welding skills

Communication skills

PC and CRM system usage and data entry

Education

Diploma in Mechanical or Electronics Engineering

Job description

Responsibilities

• Receive daily job cards and conduct the repair within assigned TAT and repeat repair ratio limits.
• Present the company in a professional manner, respect to local culture and maintain self-hygiene
• Achieve maximum customer satisfaction through proper repair, communication skills, proactive actions and empathy
• Perform emergency corrective maintenance in the field utilizing in-depth troubleshooting of a wide variety of tool models and peripheral equipment’s within and outside working hours per business demand
• Identify and report possible quality issues to supervisor and work on find solutions
• Keep daily logs and records of all maintenance functions
• Ensuring compliance with the Occupational Health and Safety Act.
• Report performed repairs, parts consumed, VOC result and daily activities
• preventative/corrective measures to maintain a safe, clean, sanitary, healthy, and presentable
• Self-development in product knowledge and trouble shooting skills

Educational Qualification

• Diploma in Mechanical or Electronics Engineering

Experience

• Years of Experience: 5 - 7 Years
• Field of Experience : Minimum 5 years of experience in service at consumer electronics industry

Skills

• Product knowledge in home appliances and electronics
• Technical troubleshooting & Brazing/welding skills
• Communication skills (English and Arabic is a plus)
• Driving license is preferred
• PC and CRM system usage and data entry

Job Remarks

• Preferred Language: Arabic, English, Hindi
• Job Country : Kuwait
• Duty Shift / Timings : One Shift / 8:00 am - 4:00 pm