Team Lead - Learning and Development

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading healthcare services provider is seeking a Learning and Development Team Leader to manage training sessions and logistics, liaise with vendors, and enhance internal capabilities. Candidates should have a Bachelor’s degree in Business Administration or HR and 7 years of relevant experience. This role is crucial for driving training initiatives and improving service quality across the organization.

Qualifications

• 7 years of relevant experience preferably with training logistics.
• Experience in managing learning and development strategies.

Responsibilities

• Manage learning, training, and development needs for the business portfolio.
• Liaise and negotiate with internal and external stakeholders.
• Implement continuous improvement in training processes.

Skills

Consultation and communication

Strategic relationship management

Mentoring

Training program development

Process improvement

Education

Bachelor’s degree in Business Administration or HR

Job description

Job Purpose:

Learning and Development Team is in charge of the logistics of all internal and external learning sessions as well as the method of delivery, the planning of the Learning and Development calendar, the learning needs analysis, and any possible process or policy improvements that further advance the learning ecosystem and empowers learning throughout NBK.

Learning and Development Team Leader is responsible for managing the learning, training, and development needs of his/her business portfolio, whether it be the actual delivery of the sessions or handling the day-to-day logistics. They will be liaising and negotiating between internal and external stakeholders to source the best vendor to meet the learning needs of the businesses as well as the bank’s.

They will support the Learning and Development Unit Head in negotiations with vendors, internal stakeholders, and will execute the Learning and Development strategy.

Key Responsibilities & Accountabilities:

• Provide consultations to business managers and other human resources departments on NBK training availability and how it can contribute to business efficiencies.
• Develop, implement, and evaluate the fit-for-purpose training programs for a portfolio of key business clients. Strategic relationship management and delivery of professional end-to-end.
• Mentor their direct reports regarding strategic initiatives for their smaller portfolios and advise them on the correct courses of action.
• To continuously enhance the capabilities of their direct report(s) by offering constructive criticism and recommending possible learning courses that would further elevate their contributions.
• Manage and maintain the satisfaction of the portfolio of business units assigned by regularly meeting up to assess the strategic learning needs of the heads of the departments.
• Supervise the training activities including but not limited to:

- Training course logistics.

- Capture and reporting of training activity.

- Training assessment and evaluation.

- Reporting of assessment & evaluation outcomes.

- Reporting of training expenditure against budget.

- Creation and maintenance of a database of training providers.

- Identifying and building relationships with vendors.

• Implements and administers appropriate quality assurance measures covering all aspects of training operations activity. Provides regular QA reporting to the Unit Head - Learning and Development.
• Proactively identifies and recommends enhancements to existing processes and procedures to continuously improve the quality of service provided by the Learning and Development team.
• Responsibility for professional, error-free execution of internal and external training course logistics, room reservation, catering bookings, invitation issuance, attendance tracking, etc.
• Contribute and drive initiatives to support functions and overall HR strategy.
• Manage, analyze, and interpret the reports generated by the Learning and Development team and present important findings to concerned business managers and stakeholders.
• Ensures productivity and cost efficiency of contractual agreements with third party vendors, through negotiations regarding price, dates, selection of trainers, etc.
• Consistently self-develop in the areas of Learning and Development, as well as other HR functions to keep up with the ever-changing industry.

Educational Qualifications & Experience:

• Bachelor’s degree in Business Administration or HR.
• 7 years of relevant experience preferably encompassing both the delivery of learning sessions and their logistics.