System Channels Support Senior Specialist

Kuwait Telecommunications Company K.S.C.P; Salmiya; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in Salmiya, Kuwait is seeking a System Channels Support Senior Specialist. The role involves overseeing system implementations and optimizations, providing technical support, and ensuring operational excellence. Candidates should have a Bachelor's degree and at least 4 years of experience, with fluency in both English and Arabic. Competitive salary and benefits offered.

Qualifications

• Minimum 4 years of relevant experience in system support.
• Fluent in English and Arabic (written and spoken).

Responsibilities

• Lead end-to-end project management for new system implementations.
• Analyze current systems to identify areas for improvement.
• Collaborate cross-functionally with IT and vendors.
• Maintain operational excellence through documentation.
• Provide technical and functional support to business users.

Skills

Project management

System analysis

Technical issue resolution

Cross-functional collaboration

Documentation

Education

Bachelor's Degree

Job description

Job Description - System Channels Support Senior Specialist (25202234)

Job Description

System Channels Support Senior Specialist - ( 25202234 )

Description

stc Kuwait is actively recruiting for the role of System Channels Support Senior Specialist. In this role, you will be Overseeing the implementation of new systems, refining existing systems to elevate sales quality, and optimizing governance frameworks. Additionally, serving as the primary liaison to ensure prompt resolution of system issues and gaps, while meticulously documenting all processes and procedures within the channels support unit.

Roles and Responsibilities:

Your responsibilities will include, but not be limited to, the following:

· Lead end-to-end project management for new system implementations, from planning through execution, ensuring alignment with governance and compliance standards.

· Analyze current systems to identify areas for improvement, develop innovative solutions, and generate performance reports for ongoing evaluation.

· Collaborate cross-functionally, especially with IT and vendors, to resolve technical issues, gather business requirements, and ensure successful system delivery.

· Maintain operational excellence by documenting processes, conducting audits, managing archives, and enhancing internal procedures.

· Provide technical and functional support to business users and all operational channels to ensure smooth, efficient system usage.

Qualifications

To apply to this role, you must meet the below minimum qualifications:

· Bachelor's Degree

· Minimum 4 years of relevant Experience.

· Fluent English and Arabic skills (written and spoken) required.