Store Supervisor - Jacquemus, Kuwait

Chalhoub Group; Kuwait; On-site; KWD 12,000 - 24,000; Full time

Job summary

An established industry player is seeking a Store Supervisor for its first concession in Kuwait. This role involves leading a dynamic team, achieving sales targets, and providing an exceptional customer experience. You'll be responsible for maintaining high merchandising standards and managing stock effectively. The ideal candidate will have experience in fashion retail and a client-centric mindset, focusing on building strong customer relationships. Join a company that values diversity and offers enriching experiences and career development opportunities.

Benefits

Health Care

Child Education Contribution

Remote Working Policies

Flexible Working Policies

Employee Discounts

Qualifications

• Experience in a team leadership role within fashion retail.
• Strong communication skills and business acumen.

Responsibilities

• Lead the team to achieve sales targets and provide exceptional guest experience.
• Manage customer complaints effectively to ensure satisfaction.

Skills

Team Leadership

Customer Service

Communication Skills

Sales Techniques

Tools

Clienteling app

Baan inventory system

Job description

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Jacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France. Dedicated to the memory of the designer's mother, the brand draws its inspiration from a passion for culture. The women's and men's collections reference the French art of living and universal beauty gestures, incorporating influences ranging from fine art photography to decorative arts, cinema, painting, and sculpture.

Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with over 300 employees. Renowned for its strong digital presence and international expansion, the brand has developed innovative retail experiences across the world before opening its first permanent flagship at 58 Avenue Montaigne in Paris in 2022. Since then, boutiques have been opened in New York (SoHo), London (New Bond Street), and Dubai.

We are recruiting a Store Supervisor to lead our first Jacquemus concession in Kuwait!

What you'll be doing

Working as a Store Supervisor you will be responsible for leading the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.

Key Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
• Build and maintain guest experience standards in order to build strong loyalty.
• Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
• Execute and participate in projects and community events and activities with minimal supervision.
• Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.

Team Management and Support

• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
• Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives.
• Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager.
• Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.

Customer Centricity

• Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
• Manage VIP Guests relationships.
• Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.

Operational Excellence

• Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand’s VM guidelines.
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.).
• Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.

What You’ll Need To Succeed

• Experience in a team leadership role, within fashion retail.
• Client Centric mindset, focusing on developing the customer portfolio for the store.
• Strong communication skills and business acumen.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.