STORE MANAGER

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, with the ambition to become one of the most iconic luxury brands worldwide.

To realize this vision, we seek enthusiastic, passionate, and agile personalities eager to thrive in a demanding environment.

YOUR WORK ENVIRONMENT

The Store Manager is responsible for providing a personalized client experience, building strong client relationships, and meeting or exceeding sales targets.

YOUR IMPACT

Business Vision:

• Partner with Senior Management to create the store's vision and tone while driving a successful and profitable business.
• Serve as a proactive mentor, teacher, and problem solver with a strong leadership presence.
• Foster a collaborative, team-oriented environment across categories.
• Organize activities, meetings, and prioritize actions for the store and each category, balancing operational efficiency, service, and customer experience to ensure consistency.

Store Performance:

• Monitor performance by reviewing weekly sales per category.
• Develop staffing models to align employee scheduling with store traffic, optimize FTEs, and enhance sales potential.
• Analyze Mystery Shop reports focusing on customer service and CRM activities.
• Collaborate with Regional teams to review CRM strategies and performance measures.

Team Development and Coaching:

• Identify training needs and organize relevant training sessions.
• Mentor and coach team members, including Assistant Store Director and Department Managers.

Operations:

• Use Retail Pro for inventory management.
• Maintain positive relationships and accurate business reports with internal and external stakeholders.
• Manage full Profit and Loss responsibilities, focusing on expenses and sales targets.
• Oversee stock levels and conduct physical inventories.

Job Responsibilities

Human Resources:

• Implement retention initiatives and collaborate with HR on staffing and development.
• Handle hiring, termination, and personnel matters.
• Provide onboarding and ongoing training, including career development initiatives.
• Manage payroll processes and employee timesheets.

Collection Previews:

• Develop event formats with Senior Management and Marketing.

Store Appearance:

• Maintain grooming standards and store cleanliness.

Administration:

• Manage key documents, staff scheduling, and holiday planning.

Sales:

• Develop and empower staff to achieve sales goals.
• Enhance client relationships through clienteling.
• Set and review individual sales objectives.
• Support sales processes and resolve customer issues.

Product Category Management:

• Analyze store performance by category and ensure organized support tools.

Profile

KEYS FOR SUCCESS

• Minimum 10 years of managerial experience in luxury retail, preferably in flagship stores.
• Proficiency in software applications.
• Results-driven, motivating leadership, customer-focused, and skilled in problem-solving and communication.

Additional Information

Languages: English required; additional languages advantageous.

Potential starting date: ASAP

Store location: Kuwait, Avenues Mall

OUR COMMITMENT

CELINE is an equal opportunity employer committed to diversity, inclusion, and non-discrimination in the workplace.