Sr. Digital Marketing Executive

Alghanim Industries; Kuwait; On-site; KWD 20,000 - 30,000; Full time

Job summary

A leading company is seeking an Electronic Service Technician to diagnose and repair household appliances. The role requires 3-5 years of relevant experience, appropriate certifications, and strong communication and customer service skills. Join an established team dedicated to customer satisfaction and operational excellence.

Qualifications

• 3-5 years of field service experience in major home appliances.
• Valid driver's license with clear driving record.
• Ability to work flexible schedule based on business needs.

Responsibilities

• Diagnose and repair appliance and electronic product failures.
• Configure and troubleshoot hardware and software applications.
• Maintain performance objectives and company vehicle.

Skills

Electronics knowledge

Customer service skills

Organizational skills

Communication skills

Education

Refrigerant Handling Certificate

CET (HVAC) Certification

Tools

Diagnostic test equipment

Refrigeration tools

MS Office

Job description

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Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.

Job Responsibilities

· Pre-screen, identify, analyse, and repair appliance and electronic product failures to ensure complete customer satisfaction.
· Configuring/troubleshooting experience with hardware, including audio-DSP, A/V control, video and audio devices, and USB based software applications.
· Order necessary parts after initial pre-screen so they are in hand before going to customers' premises.
· Perform daily administrative functions to include warranty claims and report submissions.
· Maintain performance objectives as required by the company.
· Maintain company vehicle, tools, equipment and parts inventory.
· Rely on personal judgment for work safety.
· Work independently without onsite supervision.
· Track service documents and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

· 3 to 5 years of field service experience in all major home appliances.
· Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
· Knowledge and proficient use of electronics, appliance and/or refrigeration tools and diagnostic test equipment.
· Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
· Valid driver's license with a clear driving record.
· Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
· Ability to work a flexible schedule based on business needs.
· Excellent communication, organization and customer service skills.