Spa Supervisor

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait; On-site; KWD 30,000 - 50,000; Full time

Job summary

A leading company in Kuwait is seeking a Spa Manager to ensure high standards of guest care at their spa. The role involves managing staff, overseeing treatment scheduling, maintaining health and safety compliance, and implementing effective sales techniques. Candidates should have a degree in Business Administration or related field and at least 3 years of experience in spa management. Excellent communication skills are essential to succeed in this role.

Qualifications

• Minimum of 3 years in Spa Management.
• Knowledgeable in Spa Operations.
• Good English communication skills, both written and spoken.

Responsibilities

• Ensure excellent guest service and staff management.
• Oversee treatment scheduling and maintain health and safety standards.
• Manage sales and marketing initiatives for the spa.

Skills

Guest care

Sales techniques

Health and safety compliance

Staff management

Inventory control

Education

Bachelor degree in Business Administration or related field

Job description

Job Description

PRIMARY RESPONSIBILITIES:

Guest Care

• Ensure that guests enjoy an excellent quality service at every stage of their spa experience.
• Ensure that staff provides an excellent standard of guest care according to Devarana Spa standards and procedures.
• Ensure that the spa is cleaned and presented to the highest possible standard for the enjoyment and safety of guests
• Record, resolve and report guest complaints and inform Spa Manager.
• Ensure that Receptionists are familiar with and able to perform service recovery procedures in the event of guest complaint.
• Ensure that sufficient staffs are scheduled to ensure guests receive an excellent level of guest care.
• Make recommendations on how guest care may be improved.
  
  

Sales

• Ensure all receptionists have a good knowledge of products and services including; Treatments and packages, Retail products. In-house and external promotions.
• Ensure receptionists are using skilful sales techniques including, Listening skills, Presenting products and services, Overcoming objections, Up-Selling, Closing.
• Ensure retail items are clean and well presented
  
  

Staff/Treatment scheduling

• Ensure the smooth operation of treatment scheduling.
• Keep clear records in accordance with company standards and procedures for all treatments.
• Ensure treatment scheduling maximizes revenue and therapists time.
• Give recommendations to Spa Manager on how missed bookings may be minimized and scheduling improved.
• Ensure that treatments are allocated fairly amongst therapists.
  
  

Health and safety

• Ensure staff act in accordance with company standards and procedures with regard to health and safety.
• Guest health consultation
• Observance of contra-indications for massage and other treatments
• Correct disinfection and sterilization of tools, equipment and utensils.
• Correct instruction for use of steam, bath sauna and heated blankets.
• Fire and evacuation procedures
  
  

Maintenance

• Ensure spa facility, including fixtures, fittings and equipments are maintained to a high standard.
• Ensure recording and timely resolution of maintenance issues.
• Staff management and development
• Ensure therapy staffs are only assigned to the treatments they are trained in.
• Ensure receptionists are trained in guest care, treatment benefits, contra-indications for treatments, treatment up selling techniques and retail sales techniques.
• Ensure staffs carry out their tasks safely and in accordance with procedures and standards.
• Monitor the morale of staff and motivate where necessary.
• Counsel and advice staff with regard to behaviors those are inconsistent with Devarana Spa philosophy and standards.
• Caution staff and advise Spa Manager should company rules and regulations be breached.
• Advise staff on how they may improve and develop their treatment, communications and guest care skills.
• Report all personnel issues to the Spa Manager.
  
  

Inventory Control

• Immediately report any inventory shortages to Spa Manager.
• Ensure retail stock is stored appropriately and securely.
  
  

Statistics reports

• Ensure the timely delivery of all statistics reports.
  
  

Marketing & promotion

• Assist Marketing and Public Relations team with the development of short and long-term promotional plans as needed.
• Ensure distribution of promotional materials to receptionists.
• Regularly update all spa staff regarding promotions and marketing initiatives.
• Assist Marketing and PR team in promoting the spa as needed.
  
  

Hotel liaison

• Be familiar with all general hotel procedures, and the facilities and activities of all other departments, as outlined in the Guest Directory and staff handbook.
• Attend hotel management briefing.
• Maintain a cooperative and communicative working relationship with hotel staff and ensure the same for all spa staff.
• Update hotel staff of spa promotions.
• Update spa staff of hotel promotions.
  
  

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

Job Requirement

• Minimum Bachelor degree in Business Administrative, or related field.
• Minimum of 3 years in Spa Management.
• Knowledgeable in Spa Operation.
• Have good English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.