Shop Manager

SOS HR Solutions; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A recruitment agency in Al Kuwait is seeking a Shop Manager to oversee operations, lead a team, and drive sales. The ideal candidate should have strong leadership, excellent communication skills, and proven experience in retail management. Responsibilities include developing sales strategies, managing inventory, and ensuring exceptional customer service.

Qualifications

• Proven experience in retail management or a similar role.
• Strong leadership and team management skills.
• Ability to analyze sales data and make informed decisions.

Responsibilities

• Oversee daily shop operations and manage a team.
• Develop and implement sales strategies to enhance revenue.
• Monitor inventory levels and ensure compliance with regulations.

Skills

Leadership

Communication

Retail Management Software

Sales Strategy Development

Customer Service Excellence

Organizational Skills

Inventory Management

Conflict Resolution

Job description

The Shop Manager position at our recruitment agency in Al Kuwait, Kuwait, is a pivotal role that combines leadership, operational management, and customer service excellence. This role is ideal for individuals who thrive in a dynamic environment and are passionate about driving sales and enhancing customer experiences. The Shop Manager will oversee daily operations, manage a team, and ensure that the shop meets its financial and operational goals while maintaining a high standard of service.

Responsibilities:

1. Oversee daily shop operations, ensuring efficiency and effectiveness in all processes.
2. Lead, train, and motivate a team of staff to achieve sales targets and deliver exceptional customer service.
3. Develop and implement sales strategies to increase revenue and enhance customer satisfaction.
4. Monitor inventory levels and manage stock replenishment to ensure product availability.
5. Conduct regular performance reviews and provide constructive feedback to team members.
6. Handle customer inquiries and resolve issues promptly to maintain a positive shopping experience.
7. Prepare and analyze sales reports to identify trends and areas for improvement.
8. Ensure compliance with health and safety regulations and company policies.
9. Collaborate with the marketing team to promote products and services effectively.
10. Participate in recruitment and onboarding of new staff members as needed.

Preferred Candidate:

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proven experience in retail management or a similar role.
4. Ability to analyze sales data and make informed decisions.
5. Customer-focused with a passion for delivering exceptional service.
6. Adaptable and able to thrive in a fast-paced environment.
7. Strong organizational and multitasking skills.
8. Proficient in using retail management software and tools.
9. Ability to work flexible hours, including weekends and holidays.
10. Commitment to continuous improvement and professional development.

Skills

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Proficiency in retail management software and tools.
• Ability to analyze sales data and generate reports.
• Customer service excellence and conflict resolution skills.
• Strong organizational and multitasking abilities.
• Knowledge of inventory management practices.
• Sales strategy development and implementation.