Service Supervisor - Electronics Home Appliance

Alghanim Industries; Kuwait; On-site; KWD 12,000 - 18,000; Full time

Job summary

A leading company in Kuwait is seeking a Supervisor for Electronics Home Appliances After Sales. The ideal candidate will manage maintenance activities, ensure quality standards, and develop the technical team's skills. This role requires strong interpersonal skills, customer focus, and supervisory experience in home electronics maintenance.

Qualifications

• 1-2 years of supervisory experience in home electronics maintenance.

Responsibilities

• Plan and coordinate daily activities and supervise team performance.
• Coordinate with vendors for product training and resolve technical issues.
• Monitor employee attendance and productivity to meet targets.

Skills

Interpersonal Skills

Customer Focus

Adaptability

Education

High School Diploma

Job description

Job Title: Supervisor - Electronics Home Appliances After Sales

Overview: Supervise maintenance activities and develop the skill base of the technical team in the Electronics Home Appliances After Sales department. Prioritize daily tasks and workflows to ensure efficient process implementation, meeting service and business goals. Liaise with internal and external contacts to ensure timely delivery of work to quality standards, avoiding re-repairs or replacements, and meeting customer expectations.

Job Responsibilities:

1. Plan, organize, and coordinate daily activities.
2. Supervise quality processes and team performance; implement corrective actions when necessary.
3. Coordinate with vendors for new product training and technical issue resolution.
4. Report progress regularly and communicate delays or concerns to senior management.
5. Oversee daily productivity to meet targets.
6. Plan workforce for timely repair of customer return stock.
7. Coordinate with reception CSR team and Call Center for escalated cases.
8. Monitor employee attendance and overtime for payroll purposes.
9. Develop schedules, assign tasks, monitor work, and set productivity standards.
10. Resolve daily job problems efficiently.
11. Maintain technical knowledge through workshops and publications.
12. Contribute to team efforts and achieve related results.

Candidate Requirements:

• Disciplined, adaptable, process-oriented with good interpersonal skills.
• Customer-focused and self-motivated, capable of thriving under pressure.
• Responsible attitude with 1-2 years of supervisory experience, preferably in home electronics maintenance.
• High school diploma or equivalent required.
• Bilingual in Arabic and English.