Service Engineer

Schneider Electric - Global; Ahmadi; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading multinational energy company in Kuwait seeks an experienced professional to supervise installations and drive sales of service offerings. The role involves technical support, project management, and client coordination. Ideal candidates will have a strong background in electrical engineering and 5–7 years of experience in similar roles. A valid Kuwait/GCC driving license is preferred.

Qualifications

• 5–7 years of experience in technical support or field service roles preferably in Kuwait E&C segment.
• Candidate should have a Kuwait/GCC driving license.

Responsibilities

• Supervise site activities for installation, testing, commissioning, and retrofits.
• Drive sales of service offerings, including preventive maintenance and upgrades.
• Manage end-user accounts and coordinate technical meetings.

Skills

Strong understanding of LV and MV switchgear

Excellent communication skills

Project management

Customer-centric mindset

Education

Bachelor's degree in electrical engineering

Job description

Job Description:

• Supervise site activities for installation, testing, commissioning, and retrofits.
• Collaborate with field service engineers and service partners for site supervision, SAT/PAT testing, and commissioning (End to end activities including service partner order management)
• Drive sales of service offerings, including preventive maintenance, retrofits, upgrades, and spare parts.
• Identify and develop new business opportunities, particularly in modernization and retrofit projects.
• Prepare and negotiate service proposals, including RFQs, pricing, and commercial terms.
• Manage end-user and EPC accounts.
• Coordinate with clients for technical meetings and project scheduling.
• Ensure customer satisfaction through timely service delivery and effective issue resolution.
• Oversee service order processing, documentation, and invoicing.
• Coordinate with execution and technical teams for equipment delivery and site execution.
• Conduct routine inspections, preventive maintenance, and emergency repairs to ensure operational continuity.
• Provide technical support and troubleshooting, including fault diagnosis, system failure resolution, and on-site or remote assistance.
• Understand technical scopes, including equipment-specific testing and OEM coordination.
• Prepare detailed service reports.
• Ensure adherence to safety protocols and regulatory standards during all service activities.
• End to End service execution including payment collection.

Education & Experience:

• Bachelor's degree in electrical engineering (degree must be from an NBA-accredited institution for Kuwait Society of Engineers approval).
• 5–7 years of experience in technical support or field service roles preferably in Kuwait E&C segment
• Considering extensive travel within Kuwait/GCC, candidate is preferred to have Kuwait/GCC driving license

Technical Skills:

• Strong understanding and hands-on experience with LV and MV switchgear, relays, E-House and E-SCADA systems.
• Familiarity with SAT/PAT procedures, OEM coordination, and electrical testing and commissioning.
• Proficiency in preparing technical and commercial proposals.
Soft Skills
• Excellent communication and negotiation skills.
• Project management
• Customer-centric mindset with a proactive approach to problem-solving

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Job Description:

• Supervise site activities for installation, testing, commissioning, and retrofits.
• Collaborate with field service engineers and service partners for site supervision, SAT/PAT testing, and commissioning (End to end activities including service partner order management)
• Drive sales of service offerings, including preventive maintenance, retrofits, upgrades, and spare parts.
• Identify and develop new business opportunities, particularly in modernization and retrofit projects.
• Prepare and negotiate service proposals, including RFQs, pricing, and commercial terms.
• Manage end-user and EPC accounts.
• Coordinate with clients for technical meetings and project scheduling.
• Ensure customer satisfaction through timely service delivery and effective issue resolution.
• Oversee service order processing, documentation, and invoicing.
• Coordinate with execution and technical teams for equipment delivery and site execution.
• Conduct routine inspections, preventive maintenance, and emergency repairs to ensure operational continuity.
• Provide technical support and troubleshooting, including fault diagnosis, system failure resolution, and on-site or remote assistance.
• Understand technical scopes, including equipment-specific testing and OEM coordination.
• Prepare detailed service reports.
• Ensure adherence to safety protocols and regulatory standards during all service activities.
• End to End service execution including payment collection.

Education & Experience:

• Bachelor's degree in electrical engineering (degree must be from an NBA-accredited institution for Kuwait Society of Engineers approval).
• 5–7 years of experience in technical support or field service roles preferably in Kuwait E&C segment
• Considering extensive travel within Kuwait/GCC, candidate is preferred to have Kuwait/GCC driving license

Technical Skills:

• Strong understanding and hands-on experience with LV and MV switchgear, relays, E-House and E-SCADA systems.
• Familiarity with SAT/PAT procedures, OEM coordination, and electrical testing and commissioning.
• Proficiency in preparing technical and commercial proposals.
Soft Skills
• Excellent communication and negotiation skills.
• Project management
• Customer-centric mindset with a proactive approach to problem-solving