Service Desk Administrator (IT Help Desk) - Camp Buehring (Secret Clearance Required)

Akima, LLC; Jahra; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company seeks a Service Desk Administrator at Camp Buehring, Kuwait, responsible for frontline IT support related to computers, printers, and networks. Ideal candidates should possess excellent customer service skills, an active U.S. security clearance, and a high school diploma or GED with relevant experience. This role emphasizes teamwork, problem-solving, and adherence to IT standards.

Qualifications

• US citizen with an active Secret or higher security clearance.
• At least one year of experience in a help desk environment.
• Must adhere to DoD certification requirements.

Responsibilities

• Support site Information Management Officers to optimize resources.
• Respond to customer inquiries and assist with ticket submissions.
• Work 12-hour shifts using Remedy to manage trouble tickets.

Skills

Customer Service

Troubleshooting

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Remedy

Job description

Five Rivers Services is seeking a Service Desk Administrator at Camp Buehring, Kuwait. Join our team of professionals and apply today!

The Service Desk Administrator provides front-line support, responding to and resolving issues related to computers, printers, and networks. Customers contact the Service Desk via in-person, phone, Remedy, or email. The role requires quick decision-making and detailed task management to ensure unresolved work orders are promptly assigned to the appropriate IT teams. Excellent customer service skills are essential.

Responsibilities

• Support and coordinate with site Information Management Officers (IMO) to optimize Service Desk resources.
• Assist IMOs with daily computer, network, and software management for the site and users.
• Respond immediately to customer inquiries at the Service Desk, troubleshooting and assisting with ticket submissions.
• Provide telephone support for initial troubleshooting and follow-up calls.
• Work 12-hour shifts, utilizing Remedy and other tools to log and manage trouble tickets.
• Accurately determine call routing for unresolved trouble tickets.
• Troubleshoot Microsoft OS issues on Army Gold Master/Universal Gold Master and setup Microsoft Office 2007.
• Resolve issues with authorized site software with IMOs and users.
• Create logon and email accounts using Microsoft Exchange Server and User Manager.
• Manage Network Services with Server Manager, Print Queue Management, and CISCO VMPS.
• Collaborate within a small, continuous improvement-focused team.
• Document work performed for accurate reporting of Service Desk activities.
• Complete tasks and assignments as directed by Supervisors and Management.
• Perform additional duties as required.

Qualifications

• Must be a US citizen with an active Secret or higher security clearance.
• High school diploma or GED with at least one year of experience in a help desk environment.
• For State-side applicants: valid U.S. passport, ability to obtain an International Driver’s Permit (IDP), U.S. driver’s license, and pass a police clearance and medical exam.
• For in-country applicants: valid U.S. passport, IDP or Kuwait driver's license, U.S. driver’s license, medical qualifications, visa details, and Civil ID/work visa.
• Ability to meet health requirements and pass medical/dental exams.
• Complete CONUS Replacement Center (CRC) Training for overseas deployment.
• Proficient in Microsoft Office; strong customer service and interpersonal skills.
• Must adhere to DoD 8570.01-M certification requirements, maintaining at least one baseline and one CE certification from the approved list, including options like Cisco CCNA, CompTIA Security+, Microsoft certifications, etc.

Job ID: 2025-17840

Work Type: On-Site

Company Description

Work Where it Matters

Five Rivers Services (FRS), an Akima company, is dedicated to supporting our shareholder communities in Alaska, providing employment and support that sustains a culture over 10,000 years old. We offer comprehensive IT support services to our government clients in a challenging and diverse environment, with benefits, growth opportunities, and a commitment to innovation and diversity.