Service Desk Administrator I

V2X; Kuwait City; On-site; KWD 20,000 - 40,000; Full time

Job summary

Join a forward-thinking company that builds smart solutions to integrate physical and digital infrastructure. This role as a Service Desk Administrator involves front-line customer service support, where you'll be responsible for resolving computer, printer, and network issues. You'll work in a dynamic environment, ensuring quick decision-making and effective task management. With a commitment to diversity and equal opportunity, this position offers company-paid housing, transportation, and a completion bonus. If you're passionate about technology and customer service, this is the perfect opportunity to make a meaningful impact.

Benefits

Company-paid housing

Transportation

Completion bonus

Tuition reimbursement

Qualifications

• Active Secret Security Clearance is required.
• Minimum three years of customer service experience in a Service Desk environment.

Responsibilities

• Provide on-site support for computer, network, and software issues.
• Document all activities for reporting purposes.
• Assist with daily computer and network management.

Skills

Customer Service Skills

Troubleshooting

Microsoft OS

Network Management

Ticket Management

Education

High School Diploma or GED

Tools

Remedy

Microsoft Exchange Server

CISCO VMPS

Job description

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Our $3.9B company and 16,000 employees work alongside our clients worldwide to tackle complex challenges with integrity, respect, responsibility, and professionalism.

Position Summary

This role involves front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customer contacts the Service Desk in person, by phone, via Remedy, or email. The position requires quick decision-making and detailed task management to ensure all unresolved work orders are promptly assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Program Details

Program: OMDAC-SWACA. The position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement. Candidates must meet all host country legal requirements to qualify.

Responsibilities

1. Support and coordinate with site Information Management Officers (IMOs) to optimize Service Desk resources.
2. Assist IMOs with daily computer, network, and software management.
3. Provide immediate on-site response to customers, troubleshooting, information exchange, and ticket submission assistance.
4. Offer telephone support for initial troubleshooting and follow-up calls.
5. Work in 12-hour shifts using Remedy and other tools to log and manage trouble tickets.
6. Determine call routing for unresolved issues.
7. Troubleshoot Microsoft OS issues, setup, and Office 2007.
8. Manage logon and email accounts via Microsoft Exchange Server and User Manager.
9. Manage Network Services with Server Manager, Print Queue Management, and CISCO VMPS.
10. Document all activities for reporting purposes.
11. Complete tasks as assigned by supervisors and management.

Work Environment

Primarily indoor (95%) with some outdoor activity (5%).

Qualifications

• Active Secret Security Clearance.
• High School Diploma or GED; relevant experience may substitute for education.
• Adherence to DoD 8570.01M with at least one baseline and one CE certification from approved lists (e.g., Cisco, CompTIA, GIAC, ISACA, ISC2, Microsoft certifications).
• Minimum three years of customer service experience, preferably in a Service Desk environment.
• Excellent interpersonal and customer service skills.

Additional Information

We are committed to diversity and equal opportunity employment. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, veteran status, or disability.

Company Industry

• Facilities Management

Department / Functional Area

• Administration

Keywords

• Service Desk Administrator I

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