Service Center Supervisor Job In Kuwait

KUWAIT JOBS HERE; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading service center in Kuwait is seeking a Service Center Supervisor to oversee daily operations and ensure high-quality customer service. The ideal candidate will have a background in customer service leadership, strong IT system knowledge, and excellent communication skills. This is a full-time role based in Sharq, Kuwait offering a dynamic work environment.

Qualifications

• Proven experience as a Service Center Supervisor or in a similar role.
• Strong knowledge of IT-related phone systems and call routing.
• Ability to manage and motivate a team in a fast-paced environment.

Responsibilities

• Provide leadership, coaching, and training to staff.
• Oversee IT-related phone systems.
• Resolve escalated customer issues promptly and professionally.
• Monitor performance metrics and implement improvements.
• Collaborate with other departments to address customer needs.

Skills

Leadership

Customer service

Problem-solving

Communication

Team management

Organizational skills

Education

Bachelor’s degree in Business Administration or IT

Tools

MS Office

Customer service management tools

Job description

Overview

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity). Service Center Supervisor role with responsibilities to supervise and coordinate day-to-day operations of the service center team.

Responsibilities

• Provide leadership, coaching, and training to staff to ensure high-quality customer service.
• Oversee IT-related phone systems and ensure efficient handling of inbound and outbound calls.
• Resolve escalated customer issues promptly and professionally, maintaining a customer-first approach.
• Monitor performance metrics (response time, resolution rate, customer satisfaction, etc.) and implement improvements.
• Ensure compliance with company policies, procedures, and service standards.
• Collaborate with other departments (IT, Operations, Sales, etc.) to address customer needs and service gaps.
• Prepare regular reports on service center performance and recommend process enhancements.

Qualifications & Skills

• Bachelor’s degree in Business Administration, IT, or related field (preferred).
• Proven experience as a Service Center Supervisor or in a similar customer service leadership role.
• Strong knowledge of IT-related phone systems, call routing, and troubleshooting.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage and motivate a team in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Proficiency in MS Office and customer service management tools.
• Customer-focused mindset with the ability to handle difficult situations professionally.

Details

• Salary: 00 KD
• Location: Sharq, Kuwait
• Posted: 8 days ago
• Job Type: Full-Time
• Company: Kuwait Jobs
• Contact: Mobile: [phone]; Email: [e-mail]