Service Center Manager

Alessa Med Co.; Kuwait City; On-site; KWD 18,000 - 25,000; Full time

Job summary

A leading provider of home medical equipment in Kuwait is seeking an experienced Service Center Manager to oversee technical operations. The ideal candidate will have at least 10 years of experience in servicing and maintaining medical equipment and will lead a team of engineers to ensure outstanding service quality.

Benefits

Competitive compensation and performance incentives

Leadership opportunity in a mission-driven organization

Supportive and collaborative work culture

Qualifications

• Minimum 10 years of experience in servicing home medical and/or physiotherapy equipment.
• In-depth technical knowledge of mobility aids, power chairs, stair/vehicle lifts, and rehabilitation devices.
• Proven track record in managing technical teams.

Responsibilities

• Manage the day-to-day operations of the service center including diagnostics, repairs, and preventive maintenance.
• Lead and mentor a team of service engineers and technicians.
• Ensure service processes meet quality, safety, and regulatory standards.

Skills

Leadership

Technical Expertise

Communication

Analytical Skills

Education

Bachelor’s degree in Mechanical, Electrical, or Biomedical Engineering

Tools

Service Management Systems

Microsoft Office

Job description

Location: Kuwait
Industry: Home Medical Equipment (Wheelchairs, Power Chairs, Stair Lifts, Vehicle Lifts, Physiotherapy & Accessibility Equipment)
Employment Type: Full-Time
Age Requirement: Below 40 years

About Us

We are a leading provider of home medical and mobility solutions in Kuwait, specializing in wheelchairs, power wheelchairs, stair lifts, vehicle lifts, physiotherapy devices, and home accessibility equipment. Our mission is to empower individuals with comfort, independence, and enhanced quality of life through dependable and innovative solutions.

Role Summary

We are seeking an experienced and driven Service Center Manager to oversee the operations of our technical service department. The ideal candidate will be an engineering graduate under the age of 40, with at least 10 years of hands-on experience in the servicing and maintenance of home medical and/or physiotherapy equipment. This role demands a strong mix of technical expertise, leadership, and operational efficiency.

Key Responsibilities

• Manage the day-to-day operations of the service center including diagnostics, repairs, and preventive maintenance.
• Lead and mentor a team of service engineers and technicians to ensure optimal performance.
• Diagnose, troubleshoot, and resolve complex equipment issues across a wide range of medical and mobility devices.
• Ensure service processes meet quality, safety, and regulatory standards.
• Maintain accurate documentation for service calls, inventory, and maintenance schedules.
• Liaise with the sales and customer service teams to ensure seamless after-sales support.
• Monitor key performance indicators and generate regular reports for management.
• Address escalated technical or customer issues with professionalism and urgency.
• Stay informed about new technologies and advancements in the mobility and physiotherapy equipment sector.

Qualifications & Skills

• Bachelor’s degree in Mechanical, Electrical, or Biomedical Engineering.
• Age below 40 years.
• Minimum 10 years of experience in servicing home medical and/or physiotherapy equipment.
• In-depth technical knowledge of mobility aids, power chairs, stair/vehicle lifts, and rehabilitation devices.
• Proven track record in managing technical teams and service center operations.
• Excellent analytical and decision-making skills.
• Strong interpersonal and communication abilities.
• Experience with service management systems and Microsoft Office.
• Fluency in English is required; Arabic is an advantage.

What We Offer

• Competitive compensation and performance incentives
• Leadership opportunity in a mission-driven organization
• A supportive and collaborative work culture

Employment Type

Full Time

Company Industry

• Medical
• Medical Devices

Department / Functional Area

Keywords

• Service Center Manager
• Biomedical Engineering
• Technical Service Manager
• Service Management

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