Service Advisor

Boutique Michl1; Kuwait City; On-site; KWD 8,000 - 12,000; Full time

Job summary

A leading company in the automotive industry is seeking a Service Advisor to be the main point of contact for customers. The role involves greeting customers, understanding their vehicle needs, scheduling appointments, and ensuring high levels of customer satisfaction. The ideal candidate will have strong communication skills, basic mechanical knowledge, and experience in the automotive sector.

Qualifications

• Previous experience in service advisor or customer service role preferred.
• 2-4 years of automotive industry experience.

Responsibilities

• Greet customers and gather information about their vehicle concerns.
• Provide accurate estimates for service costs and timelines.
• Maintain accurate records of services, invoices, and warranties.

Skills

Communication

Interpersonal Skills

Customer Service

Basic Mechanical Knowledge

Education

High School Diploma

Tools

Service Software

Microsoft Office

Job description

Job Summary:

The Service Advisor is the main point of contact between customers and the service department. They are responsible for greeting customers, understanding their vehicle needs, scheduling appointments, and ensuring a smooth and satisfactory service experience.


Key Responsibilities:

Greet customers and gather information about their vehicle concerns or service needs


Provide accurate estimates for service costs and timelines


Schedule service appointments and assign work to technicians


Communicate with technicians to ensure timely completion of work


Keep customers informed on service progress and any changes or additional work needed


Explain repair details, charges, and warranties to customers clearly


Ensure high levels of customer satisfaction through excellent service


Handle customer complaints or concerns professionally and promptly


Maintain accurate records of services, invoices, and warranties


Promote service specials, products, and additional services when appropriate


Qualifications:

High school diploma or equivalent; additional technical or customer service training is a plus


Previous experience in a service advisor, automotive, or customer service role preferred


Strong communication and interpersonal skills


Ability to work in a fast-paced environment and handle multiple tasks


Basic mechanical knowledge and understanding of vehicle systems


Proficient in using service software and Microsoft Office applications


Valid driver s license

2-4 years of Automotive industry experience

Company Industry

• Automotive
• Auto Accessories

Department / Functional Area

• Business Development

Keywords

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