Senior Skilled Field Service

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Representative to support Abrams vehicles in Kuwait. This role offers a unique opportunity to engage with military personnel, providing critical maintenance and troubleshooting expertise. The ideal candidate will possess extensive experience with Abrams tanks, excellent communication skills, and a strong commitment to customer support. Join a dynamic team focused on enhancing military capabilities while enjoying a competitive rewards package and ongoing learning opportunities in a diverse work environment.

Benefits

Healthcare including medical, dental, vision

401k Match (6%)

Educational Assistance

Ongoing learning opportunities

Qualifications

• Certified Abrams FSR with 6-9 years of experience in maintenance.
• Knowledge of GDLS processes and military technology.

Responsibilities

• Interface with clients and advise Army Leaders on technical issues.
• Conduct maintenance and troubleshooting of Abrams vehicles.

Skills

Maintenance and troubleshooting of Abrams M1 to M1A2 SEP tanks

Excellent communication and interpersonal skills

Knowledge of military technology

Ability to work independently and in team environments

Physical fitness and ability to carry 70 lbs

Education

High school diploma or equivalent

Associate degree (preferred)

Job description

About The Role
Abrams Field Service Representative supporting Kuwait - OCONUS. This assignment is for the duration of WD.

Company Information

• General Dynamics is a successful Fortune 100, global aerospace, and defense company, with over 90,000 employees worldwide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team focuses on continuous process and productivity improvements that reduce product costs while increasing troop safety and effectiveness. Land Systems works with the US Armed Forces and Allies to ensure vehicles remain survivable, relevant, flexible, affordable, and capable of addressing a dynamic threat environment.

What We Offer

• Whether starting your career or an experienced professional, we offer a Total Rewards package that is impactful and tailored for you.
• Healthcare including medical, dental, vision, HSA, and Flex Spending.
• Competitive base pay, incentive pay rewarding performance, and comprehensive benefits.
• 401k Match (6%).
• Educational Assistance.
• Ongoing learning opportunities within a diverse, inclusive, and rewarding work environment.

Position Description

The Field Service Representative (FSR) will interface with clients at levels from the BCT and below, typically Combat Arms Battalions (CABs), representing the Abrams team in multiple functional areas. The role may involve coordination with AFSB units in Kuwait and inspection of COSIS-based tanks in APS fleets.

The SME will engage with the customer on maintenance, troubleshooting, and diagnostics of Abrams vehicles, including the hull, turret, and armament systems. The FSR will serve as the primary contact for the customer at multiple locations in Kuwait, advising Army Leaders on technical and maintenance issues, generating reports, and identifying cost savings. The role requires representing General Dynamics Land Systems in a strategic environment to support combat power.

Position Requirements

• Must be a Certified Abrams FSR with 6-9 years of maintenance and troubleshooting experience on Abrams M1 to M1A2 SEP tanks, including DSESTS and logistical experience.
• Must possess a valid US Passport.
• Must have FSR Certification from Abrams Center of Excellence.
• High school diploma or equivalent; an Associate degree is preferred.
• Must be a US person and able to gain access to U.S. or foreign military bases.
• Must pass a deployment physical meeting OCONUS requirements and secure a NACI.
• Willing to travel globally for extended periods.
• Excellent communication and interpersonal skills.
• Knowledge of GDLS processes, products, military technology, and ability to coordinate with mechanics and supervision.
• Ability to work independently and in team environments, both on and off military installations.
• Valid State Driver's License; ability to obtain military license and meet anthropometric requirements.
• Occasional confined space work within vehicles, exposure to temperature extremes.
• Physical requirements: pass and maintain deployment standards, meet ASR guidelines, dexterity, ability to carry 70 lbs, and climb on/off vehicles.
• Understanding of US Military rank structure and organization.
• Proven performance in Field Service support of M1 Abrams series, capable of autonomous operation and operational decision-making.
• Strong customer support record, ability to work directly for USG personnel.

Additional Information / Desired Experience

• Eligibility for US security clearance; non-US citizens may not qualify.
• Experience with ground combat vehicles preferred.
• Ability to work around military vehicles, pass ASR tests, and occasionally work evenings/weekends.
• Familiarity with military standards and test requirements; occasional travel to test sites.