Senior Officer Channels

Al-Ahli Bank Of Kuwait; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading bank in Kuwait seeks a Senior Officer for Channels to deliver application solutions aligned with user requirements. The role involves defining requirements, sourcing solutions, conducting testing, and ensuring compliance with corporate governance. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in the banking sector.

Qualifications

• Minimum 2 years of experience in system operations and development in the banking sector.
• Development experience in major technologies.

Responsibilities

• Define and document user requirements, ensuring alignment with available applications.
• Engage users in testing applications and prepare rollout programs.
• Monitor application performance and assess user feedback.

Skills

Audit and risk management awareness

IT performance and quality management techniques

Education

Bachelor's Degree or Equivalent Certification

Job description

Reports To
Head of Channels

Job Purpose

Deliver application solutions in line with user requirements.

Generic Accountabilities

1. Corporate Governance and Compliance: Work fully within risk policies and procedures and compliance regulations, ensuring all divisional activities comply with corporate governance & regulatory/legal frameworks.

Specific Accountabilities

1. Define Requirements: Define and document user requirements, ensuring alignment with available applications.
2. Source Solutions: Identify and source applications that meet user needs and are cost-effective.
3. Ensure Compliance: Adhere to risk policies and compliance regulations to maintain corporate governance.
4. Conduct Testing: Engage users in testing applications, conduct risk assessments, and prepare rollout programs.
5. Implement Solutions: Facilitate the rollout of solutions through effective communication and training.
6. Support Users: Assist users in defining requirements, ensuring all changes are documented and thoroughly tested before production.
7. Resolve Issues: Monitor performance issues, deliver resolutions, and implement necessary modifications.
8. Manage Sourcing: Cultivate relationships with vendors and ensure timely delivery of applications.
9. Monitor Applications: Track application performance and assess user feedback to enhance service quality.

Job Success Factors

Education

Bachelor's Degree or Equivalent Certification/Experience

Experience

Minimum 2 years of experience in system operations and development in the banking sector. Development experience in major technologies.

Skills

• Audit and risk management awareness
• IT performance and quality management techniques

Work Contact

Internal: PMO, IT Security & all business units
External: Vendors

Interview Questions

JD Code: ITD 24.37

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