Senior Officer Channels

Al Ahli Bank of Kuwait; Kuwait; On-site; KWD 15,000 - 25,000; Full time

Job summary

A leading bank in Kuwait seeks a professional to deliver application solutions aligned with user requirements. The role involves defining requirements, sourcing applications, ensuring compliance, and supporting users. Candidates should possess a Bachelor's degree and at least 2 years of experience in the banking sector, with strong skills in audit and risk management.

Qualifications

• Minimum 2 years of experience in banking sector.
• System operations and development experience.
• Development experience in major technologies.

Responsibilities

• Define and document user requirements, ensuring alignment with applications.
• Engage users in testing applications and conduct risk assessments.
• Monitor application performance and assess user feedback.

Skills

Audit and risk management awareness

IT performance and quality management techniques

Education

Bachelor's Degree or Equivalent Certification

Job description

Reports To

Head of Channels

Job Purpose

Deliver application solutions in line with user requirements.

Generic Accountabilities

Ensure full compliance with risk policies, procedures, and regulatory/legal frameworks within all divisional activities.

Specific Accountabilities

1. Define Requirements: Define and document user requirements, ensuring alignment with available applications.
2. Source Solutions: Identify and source applications that meet user needs and are cost-effective.
3. Ensure Compliance: Adhere to risk policies and compliance regulations to maintain corporate governance.
4. Conduct Testing: Engage users in testing applications, conduct risk assessments, and prepare rollout programs.
5. Implement Solutions: Facilitate the rollout of solutions through effective communication and training.
6. Support Users: Assist users in defining requirements, ensuring all changes are documented and thoroughly tested before production.
7. Resolve Issues: Monitor performance issues, deliver resolutions, and implement necessary modifications.
8. Manage Sourcing: Cultivate relationships with vendors and ensure timely delivery of applications.
9. Monitor Applications: Track application performance and assess user feedback to enhance service quality.

Job Success Factors

Education

Bachelor's Degree or Equivalent Certification/Experience

Experience

• Minimum 2 years of experience.
• System operations and development experience in the banking sector.
• Development experience in major technologies.

Skills

• Audit and risk management awareness.
• IT performance and quality management techniques.

Work Contact

Internal: PMO, IT Security & all business units.
External: Vendors.

Interview Questions

JD Code: ITD 24.37