Salesperson

ABOUT TRAFALGAR LUXURY GROUP

We are a regional luxury retailer specializing in watches, jewelry, fashion, and technology. We are the partner of choice for lifestyle experiential luxury retail.

JOB PURPOSE

To be the "ambassador" who conveys the Brand’s philosophy and values. Responsible for maximizing sales performance by fostering customer relationships, developing brand loyalty, providing a unique in-store experience, and guiding clients into our world.

RESPONSIBILITIES

1. Welcome and serve customers, ensuring an excellent in-store experience.
2. Demonstrate brand and product knowledge, maintaining up-to-date awareness of the luxury environment and competitors.
3. Proactively deliver the brand’s selling ceremony to maximize sales opportunities and achieve store sales targets and KPIs.
4. Maintain and develop client relationships through personalized approaches, leveraging Customer Relationship Management and digital tools.
5. Handle customer queries and after-sales care effectively, liaising with the line manager when necessary.
6. Maintain the sales floor and visual displays according to brand guidelines.
7. Follow company operational policies and stock procedures.

KNOWLEDGE AND SKILLS

• Passion for building long-lasting client and peer relationships.
• Preference for Arab female candidates in Kuwait.
• Problem-solving skills, curiosity, and interest in luxury and fashion.
• Experience in luxury or premium retail environments.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Passion for and knowledge of the shoemaking industry, with an affinity for the brand.

QUALIFICATIONS

• Bachelor's Degree or equivalent experience.
• Customer-service orientation.
• Proficiency in Microsoft Office.