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A leading company in Kuwait is seeking a Sales Representative to develop prospects and enhance customer relationships, ensuring satisfaction and exceeding expectations. Candidates should possess a Bachelor's Degree or Diploma and have 2-4 years of relevant experience. The role requires excellent bilingual communication skills and a customer-oriented mindset to thrive in a fast-paced sales environment.
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Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services
• Deliver on sales and customer satisfaction objectives
• Maintains good relationships with customers by meeting and exceeding their expectations
• Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
• Ensures customers’ awareness of all products and services available
• Resolve complaints with sensitivity and involve others when needed
• Addresses customer hesitation and resistance
• Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
• Ensures that the details of all vehicle transactions are accurately documented and registered
• Conducts a memorable hand over with the customer
• Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
• Prospects for new customers
• Captures prospect information and maintains a prospect database
• Communicates with customers periodically to ensure that positive relationships are maintained
• Follow the Order-to-Delivery process to ensure customer satisfaction
• Bachelor's Degree Or Diploma
• 2 - 4 years of experience in the sales field or a similar customer facing role
• Bilingual - good command of both English and Arabic
• Ability to solve practical problems
• Excellent communication and interpersonal skills
• Customer oriented and enjoys interaction with people
• Posses high level of selling and convincing skills
• Team Player