Room Service Attendant / Waitresses

Confidential Company; Hawally; On-site; KWD 3,000 - 15,000; Full time

Job summary

An established industry player is seeking a dedicated Room Service Attendant to provide exceptional service in a healthcare setting. The role involves serving meals to patients and their families, ensuring a warm and caring atmosphere. You will be responsible for managing food and beverage service, addressing guest needs, and maintaining safety and hygiene standards. This position requires excellent communication skills, a problem-solving attitude, and the ability to work under pressure. Join a team that values people-centered care and promotes inclusive health practices, making a real difference in the lives of patients and families.

Qualifications

• Minimum one year experience in food & beverage service or hotel background.
• Good command of English; Arabic is a plus.

Responsibilities

• Serve food and beverages to patients and families while ensuring safety standards.
• Communicate effectively with kitchen staff about guest preferences and allergies.

Skills

Communication Skills

Problem Solving

Customer Service

Flexibility

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Purpose and Scope of the Job: The Room Service Attendant is responsible to provide a warm, caring atmosphere and to provide luxurious and personalized service for patients, families, and visitors. The room service will attend to all guests’ needs and take care of food & beverage service.

Main Duties and Responsibilities/Performance Standards:

• Serves food and beverages to patients, patients’ families, and visitors daily for all meals. (Takes the menu, communicates to kitchen, delivers the food, arranges, sets up, and clears the table).
• Communicates patients and companions’ food likes, dislikes, and allergies accurately to the kitchen & ensures kitchen compliance before service.
• Maintains Royal & Imperial Rooms’ inventory which is required to check after each discharge.
• Cleans & sanitizes food & beverage service utensils after patients or family use and after room discharge.
• Ensures complementary services are delivered to patients’ rooms.
• Responds promptly, appropriately, and professionally to patient/family perceptions of and needs for care and services.
• Responds to requests for information promptly and refers the patient/family’s concern to appropriate hospital personnel immediately.
• Acts fast and takes ownership for guests' complaints.
• Communicates the patient’s need for assistance to nurses in need of moving out of bed to prevent accidents or transport non-ambulatory patients with a wheelchair.
• Manages food & beverage service for special hospital or patients’ events.
• Ensures safety standards (occupational and patient safety) are complied with.
• Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.
• Ensures the amenities are placed in all the discharge rooms after the room is cleaned by the Housekeeping.
• Refills the amenities daily.
• Physical Demands: Need to stand for a minimum of 8 hours duty and to carry heavy trays of juices.

Working Conditions:

• Works mostly inside patients’ rooms.
• During patients’ parties, the environment is crowded with guests.
• Ensures quality and patient safety practices are followed.
• Provides or promotes people-centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Desired Candidate Profile:

Qualifications, Competencies, and Skills:

Education: At least High School

Training: Food & Beverage service training is a plus

Experience: Minimum one year experience in a food & beverage service field or hotelier background.

Licensure: Not Applicable

Language: Good command of the English Language; Arabic is a plus

Computer Proficiency: Computer basics

Performance Competencies:

• Good communication skills that enable her to communicate elegantly and politely to guests.
• Strong personality & problem solver.
• Smart and well-groomed.
• Polite, diplomatic, and punctual.
• Calm, decisive, and able to cope in a crisis.
• Flexible, adaptable, and patient.

Principle Working Relationships and Remarks:

• Hospitality Manager, Room Service Supervisor, Kitchen staff, waitresses, support services department
• Patients, visitors, Nurses, Maintenance Department