Retail manager – GAIT (Apple Premium Reseller)

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 30,000 - 45,000; Full time

Job summary

A leading retail company seeks a Retail Manager for their Apple Premium Reseller store in Kuwait City. This role involves managing store operations, achieving sales targets, leading a team, and ensuring compliance with Apple standards. The ideal candidate will have a strong background in retail management, particularly in electronics, and excellent communication skills in both English and Arabic.

Qualifications

• 5-8 years experience in management positions in retail, particularly electronics.
• Proficiency in English and Arabic.
• Technical Training Certificates / licenses required.

Responsibilities

• Lead and inspire the store team to enhance customer experiences.
• Achieve sales targets and manage store operations.
• Analyze sales data to optimize performance.

Skills

Customer service

Leadership

Communication

Analytical skills

Negotiation

Education

College or University Graduate in Business Administration

Tools

MS Office

Job description

Retail Manager – GAIT (Apple Premium Reseller) is responsible for aligning the strategies and policies set by the Retail Director to ensure that the retail operations of GAIT meet their goals in line with the organizational and business requirements. In addition to ensuring that retail operations of GAIT meet their financial goals, customer service standards, increasing sales, managing budgets, ensuring customer and employee satisfaction

Key Responsibilities:

• Lead, manage, and inspire the store team to deliver exceptional customer experiences.
• Achieve and exceed sales targets, KPIs, and customer satisfaction scores.
• Ensure the store meets Apple’s Premium Reseller program requirements, including visual merchandising and staff knowledge levels.
• Coach and develop team members through ongoing training and performance.
• Manage stock levels and ensure accurate inventory controls and replenishment.
• Oversee store operations including opening/closing, cash management, and scheduling.
• Analyze sales data and market trends to optimize store performance.
• Handle escalated customer issues in a professional and timely manner.
• Liaise with Apple and internal stakeholders for product launches, promotions, and audits.
• Ensure the store environment is clean, safe, and compliant with all operational policies.

Minimum Job Requirements

A. Education

• College or University Graduate in the fields of Business Administration, or related fields.

B. Professional Experience

• From five (5) to eight (8) years’ experience gained through increasingly responsible management positions within similar positions in related fields in the retail market, particularly in electronics and communications.
• From five (5) to eight (8) years’ experience gained through increasingly responsible management positions within similar positions in related fields in the retail market, particularly in electronics and communications.
• A minimum of five (5) years’ recent experience as a retail manager within the retail market particularly in electronics and communications

C. Competencies Required

• Proficiency in MS Office packages such as Word and Excel, PowerPoint Presentation; e-mail and internet etiquette, Business valuation and acquisition; feasibility studies preparation; business plan presentations; basic accounting, data research and interpretation.
• Familiarity with risk assessment.
• Management skills related to tactical operational management.
• Knowledge of financial statements and reports
• Experience in planning and execution.
• Viable knowledge of accounting, budget formulation and control
• Familiarity with related government sectors’ regulations
• Leadership and personal effectiveness
• Capable negotiator and persuader with the ability to critical thinking.
• Excellent communication skills (written and spoken)
• Physically and mentally fit for the job

D. Required Licenses/Certifications

• Technical Training Certificates / licenses

E. Languages

• Proficient in English language (read, write, speak)
• Proficient in Arabic language (read, write, speak)