Retail and Training Coach - Kuwait and Qatar

Tiffany & Co; Kuwait; On-site; KWD 45,000 - 70,000; Full time

Job summary

Tiffany & Co. recherche un Retail Coach pour développer les compétences de leadership de l'équipe de vente. Vous serez responsable de l'observation, du coaching, et de la mise en œuvre de formations pour assurer un service client exemplaire. Ce rôle est essentiel pour créer des ambassadeurs de la marque, motivés et bien informés. Vous travaillerez directement avec les responsables de magasin pour renforcer leurs compétences en leadership et atteindre les objectifs commerciaux.

Qualifications

• Expérience avérée en coaching et développement d'équipes.
• Connaissance des meilleures pratiques de vente et du client.
• Capacité à analyser les performances basées sur des indicateurs clés.

Responsibilities

• Superviser et coacher l'équipe de vente sur le terrain.
• Développer des plans d'apprentissage et des cibles individuelles pour l'équipe.
• Faciliter des sessions de formation et d'intégration pour les nouvelles recrues.

Skills

Coaching

Vente

Leadership

Education

Formation en gestion ou domaine connexe

Job description

The Retail Coach will partner with designated store leaders and retail teams to observe, monitor, and coach teams to ensure sales and service standards are consistently high and brand behaviors are demonstrated across the market. Through on-the-job coaching and follow-up, the Retail Coach will develop the leadership team's skills to lead and develop their retail teams confidently and skillfully. The goal is to create Tiffany Brand Ambassadors who are knowledgeable about the brand, products, and have a strategic approach to selling and client development.

Coaching for Client Experience:

• Monitor and observe daily client interactions on the sales floor. Share strengths and areas for improvement with the retail sales team, evaluated against Tiffany's knowledge, client experience, selling skills, and attitude benchmarks/best practices.

Coaching for Performance:

• Partner with store leaders to identify store opportunities through observation, sales dashboards, and NPS scores.
• Create store learning and coaching plans and individual targets.
• Monitor and coach the sales team on their targets, offering solutions to performance gaps through coaching, training, or review of materials.
• Establish regular check-ins with store leadership and performance teams on coaching and progress.
• Track coaching conversations and update training records in LMS.
• Lead by example to foster a culture of coaching and feedback, working directly with Store & Team Managers to enhance their leadership skills.

Training Preparation & Delivery:

• Partner with store leadership to structure, schedule, and participate in motivational learning moments, regional training sessions, peer mentorship, and employee experiences.
• Collaborate with the Retail Learning Manager to facilitate training supporting business objectives.
• Organize and facilitate in-store onboarding for new hires, partnering with subject matter experts to ensure a positive learning experience.
• Work with store management to develop monthly training calendars and focus areas, based on observations and business goals.