Reservation Agent

InterContinental Hotels Group; Farwaniya; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading hotel chain in Farwaniya is seeking a Reservation Agent to handle guest bookings and ensure exceptional customer service. The ideal candidate should have prior experience in reservations, excellent communication skills, and the ability to work in a fast-paced environment. Familiarity with hotel reservation systems is preferred. This role involves assisting guests, maximizing room revenue, and collaborating with the Front Office team.

Qualifications

• Prior experience in a reservations or front office role is an advantage.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Flexibility to work shifts, weekends, and holidays as needed.

Responsibilities

• Respond promptly to reservation requests by phone, email, and online systems.
• Handle individual, group, and corporate reservations accurately.
• Maximize room revenue using upselling techniques and offers.
• Assist guests with inquiries about hotel facilities and services.

Skills

Strong communication skills

Excellent telephone etiquette

Problem-solving skills

Customer-focused mindset

Tools

Opera

Microsoft Office

Job description

Overview

Are you passionate about creating memorable first impressions? We’re looking for a Reservation Agent who will be the voice of our hotel, helping guests plan their perfect stay and ensuring every booking is handled with care and professionalism.

Responsibilities

• Respond promptly to reservation requests by phone, email, and online systems with accuracy and courtesy.
• Handle individual, group, and corporate reservations, ensuring proper entry into the system.
• Maximize room revenue by applying upselling techniques and promoting special offers.
• Monitor daily arrivals, cancellations, and amendments while coordinating with Front Office and Sales teams.
• Assist guests with inquiries about hotel facilities, services, and local attractions.
• Maintain accurate records and ensure all reservations comply with hotel standards and policies.
• Support Revenue and Sales teams with regular reporting and forecasts.
• Deliver outstanding customer service to ensure guest satisfaction before arrival.

What we need from you

• Prior experience in a reservations or front office role is an advantage, ideally in a luxury or 5-star hotel.
• Strong communication skills, both verbal and written.
• Excellent telephone etiquette and a friendly, professional manner.
• Familiarity with hotel reservation systems (Opera or similar) and Microsoft Office tools.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Strong problem-solving skills and a guest-focused mindset.
• Flexibility to work shifts, weekends, and holidays as needed.