Quality Controller

Alghanim Industries; Kuwait; On-site; KWD 30,000 - 45,000; Full time

Job summary

A leading company in Kuwait is looking for a professional to handle customer complaints and provide quality control reports. The successful candidate will visit customers to assess complaints, provide recommendations, and where possible, resolve issues on-site. Proficiency in both English and Arabic, along with a valid driving license and experience with sanitary items, are essential for this role.

Qualifications

• Fluency in English and Arabic is mandatory.
• A valid driving license is required.
• Experience handling and installing sanitary items is necessary.

Responsibilities

• Visit customers on-site to assess and address complaints.
• Provide professional quality control (QC) reports with recommendations.
• Fix problems on-site where feasible to reduce complaint lead time.

Skills

Fluency in English

Fluency in Arabic

Effective Communication

Job description

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Select how often (in days) to receive an alert:

• Visit customer onsite (within an agreed time-frame) to assess complaint raised
• Provide feedback / recommendations in QC report to assist in closing the complaint as quickly as possible to the customers’ satisfaction.

Job Responsibilities

• To act in a professional manner when visiting the customer.
• To provide a professional QC report along with recommendations.
• Where possible, to fix the problem on-site thus reducing the complaint lead time.
• Customer visit & report to be completed within 48hrs of receipt of complaint.

Candidate Requirements

• Fluent English / Arabic
• Driving License required.
• Experience of handling / installing sanitary items
• Communicate effectively with customer / office staff.