Program Coordinator, Camp Buehring

UMGC; Kuwait; On-site; KWD 9,000 - 12,000; Full time

Job summary

A global education provider in Camp Buehring, Kuwait, is seeking a Program Coordinator to provide academic and administrative support to students. The role involves promoting university services and maintaining strong community relations. Applicants must have a high school diploma and experience in customer service. This position offers a comprehensive benefits package, including generous time off and health coverage.

Benefits

Generous Time Off

Comprehensive Health Coverage

Tuition Remission

Qualifications

• Background in customer service.
• Effective written and verbal communication skills.
• Good interpersonal skills.

Responsibilities

• Provide superior customer service to students.
• Promote and support localized services.
• Maintain and expand knowledge of UMGC systems.

Skills

Customer service

Effective communication

Attention to detail

Interpersonal skills

Education

High school diploma/GED

Tools

Salesforce

Peoplesoft

Job description

Program Coordinator

UMGC Europe

Location: Camp Buehring, Kuwait

Overseas Contingent III, (100% FTE-Full-Time), Grade 003

The Program Coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. The Program Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community at large. There will at times be site specific duties that differ from location to location. Occasional evening/weekend hours; travel may be required.

Responsibilities

• Provide students with superior customer service as an advocate and advisor throughout the academic cycle in a fast-paced environment, using various communication channels, to include in-person visits, telephone, e-mail, and videoconferencing.

• Promote and support localized UMGC services to include hybrid classes, testing services, and university sponsored events as assigned at site(s).

• Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by test agency standards.

• Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and other university sponsored systems.

• Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.

• Provide daily customer service and communicate with prospective and current students in a fast-paced, in-person environment and also, through phone, email, CRM, and video communications.

• Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.

• Organize and participate in local outreach activities to include Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC.

• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.

• Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.).

• Distribute marketing, advertising, and mass media materials at assigned locations when permissible.

• Execute site specific outreach plans and participate in outreach events to support university goals towards recruitment and retention.

• Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties and maintain NTC trainings/certifications as required.

• Participate in UMGC staff meetings, professional development activities and training sessions as required.

• Track and compile monthly statistics and provide reports as needed.

• Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations.

• Other job-related duties as assigned.

Required Education and Experience

• High school diploma/GED

• Background in customer service

• Able to work in a fast-paced and complex environment with accurate attention to detail.

• Possess basic office management and clerical skills.

• Effective written and verbal communication skills

• Good interpersonal skills

• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

Preferred Education and Experience

• Applicants with a U.S. valid driver's license and ability to obtain military driver\'s permit in the host nation.

Who May Apply

Applicants must be U.S. citizens to meet background investigation requirements in addition to qualifying for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Successful applicants must be able to pass a dental and medical screening (to include, but not limited to, vaccinations), background check, and meet requirements for individual logistical support (ILS). For additional information, please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information).

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations

UMGC is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [e-mail].

Benefits Package Highlights

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.
• Comprehensive Health Coverage: Health care, medical with vision, dental, and prescription plans for individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Note: Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. Note: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowance: May be available based on terms, conditions, and agreements of the position.

For additional information see: UMGC Benefits Overview for Overseas Contingent III Employees

Hiring Rate

$32,448.00

Additional Compensation

Employees in downrange locations will receive a downrange geographic differential of 50% of their base pay. They will also be eligible to receive an annual retention incentive of $7,000 along with an additional forty (40) hours of vacation time off.