Patient Access Ambassador

Taiba Hospital; Sabah Al Salem; On-site; KWD 8,000 - 12,000; Full time

Job summary

A leading healthcare provider in Kuwait is seeking a Patient Access Ambassador to enhance patient services. You will manage patient registration, insurance verification, and appointment scheduling while ensuring exceptional customer service. The ideal candidate has 1–3 years in healthcare or hospitality, is fluent in English and Arabic, and possesses strong interpersonal skills. Join us to bring premium hospitality to healthcare.

Qualifications

• 1–3 years in patient services, hospitality, aviation, or telecom front-line roles.
• Tech-savvy with CRM, HIS, and MS Office skills.
• Adaptable under pressure with a service orientation.

Responsibilities

• Collect and verify Civil ID, insurance, and medical data.
• Confirm insurance coverage and secure pre-authorizations.
• Schedule appointments and update the daily schedule.
• Greet patients and resolve inquiries promptly.
• Maintain records and assist in billing/financial closing.

Skills

Fluent in English

Fluent in Arabic

High emotional intelligence

Professional grooming

Excellent interpersonal skills

Education

Associate’s degree in Business Administration

University degree preferred

Tools

CRM proficiency

HIS proficiency

MS Office proficiency

Job description

Job Title: Patient Access AmbassadorJob Code: PAA-001Grade: A4
Department: Patient Access Services
Your Impact

• ≥ 95 % first-contact satisfaction rate
• 100 % accuracy in registration & insurance verification
• ≥ 90 % of inquiries resolved at first contact

What you will do

• Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.
• Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.
• Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.
• Customer Service: Greet patients warmly; address questions and resolve concerns promptly.
• Communication & Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.
• Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.
• Compliance & Confidentiality: Ensure regulatory compliance and protect patient data privacy.

How success is measured

• Zero patient-confidentiality breaches
• Service standards met or exceeded
• Timely, error-free registration & scheduling
• Consistent data-entry accuracy
• Positive feedback on professional grooming & communication

You will thrive here if you have…

• Associate’s degree in Business Administration or related (University degree preferred)
• 1–3 years in patient services, hospitality, aviation, or telecom front-line roles
• Fluent in English & Arabic (spoken & written)
• Tech-savvy: CRM, HIS, and MS Office proficiency
• High emotional intelligence and service orientation under pressure
• Professional grooming with excellent interpersonal skills

Competencies we value

• Communication -Clear, courteous, effective interactions
• Client Focus -Anticipating and meeting patient needs
• Adaptability -Flexibility in a dynamic environment
• Teamwork -Cooperative, supportive collaboration
• Initiative -Proactive problem-solving and suggestions

Ready to bring premium hospitality to healthcare?

Apply now and become the face of genuine care at Taiba Hospital.