Operations Supervisor - Retail & Hospitality Leader

India Abroad Publications Inc.; Kuwait; On-site; KWD 11,000 - 13,000; Full time

Job summary

Al-Kuwait is seeking an experienced Supervisor to oversee day-to-day operations, ensuring staff perform duties effectively and maintaining high customer service standards in a full-time role in Kuwait. The ideal candidate will have 5+ years in a supervisory role within retail or hospitality, with excellent communication skills and strong knowledge of customer service best practices.

They should be well-versed in health and safety regulations and capable of leading a team and taking initiative

Qualifications

• Minimum 5 years' experience in a supervisory role within retail or hospitality.
• Excellent communication skills with ability to lead a team.
• Strong knowledge of customer service best practices.
• Knowledge of health and safety regulations.
• Demonstrates problem solving and initiative.

Responsibilities

• Oversee day-to-day operations of the business.
• Monitor customer service quality and staff performance.
• Enforce safety regulations and health & safety standards.
• Conduct performance reviews and provide feedback.
• Train new employees and onboard staff.
• Monitor labor costs and seek cost-saving improvements.
• Identify areas for operational improvements to boost customer satisfaction and morale.

Skills

Staff supervision

Communication skills

Health & safety knowledge

Customer service

Problem solving

Job description

Al-Kuwait is seeking an experienced Supervisor to oversee day-to-day operations, ensuring staff perform duties effectively and maintaining high customer service standards in a full-time role in Kuwait. The ideal candidate will have 5+ years in a supervisory role within retail or hospitality, with excellent communication skills and strong knowledge of customer service best practices.

They should be well-versed in health and safety regulations and capable of leading a team and taking initiative