Operations & Service Excellence Manager

Work in USA; Kuwait; On-site; KWD 13,000 - 16,000; Full time

Job summary

Work in USA is seeking a seasoned Manager for its Al-Kuwait operation. You will oversee daily operations, lead staff, and ensure client satisfaction while driving efficiency and profitability.

This role requires strong leadership and financial oversight to create and monitor budgets and forecasts. Responsibilities include developing service strategies, supervising recruitment and training, and ensuring regulatory compliance.

Qualifications

• Proven managerial experience in a similar role is essential.
• Strong leadership and team-motivation skills.
• Excellent organizational, problem solving, and decision making abilities.
• High level of financial acumen with ability to create budgets and forecasts.
• Understand IT systems and processes is preferred but not required.

Responsibilities

• Develop strategies to improve customer service, efficiency, and profits.
• Create business plans and budgets for the unit.
• Monitor financial performance and take corrective actions.
• Oversee recruitment and training of staff.
• Ensure compliance with company policies and local laws and regulations.
• Manage IT systems to ensure smooth operations.
• Handle customer inquiries and complaints promptly.

Skills

Leadership

Operations management

Budgeting & forecasting

Staff development

Decision making

Tools

IT systems

Job description

Work in USA is seeking a seasoned Manager for its Al-Kuwait operation. You will oversee daily operations, lead staff, and ensure client satisfaction while driving efficiency and profitability.

This role requires strong leadership and financial oversight to create and monitor budgets and forecasts. Responsibilities include developing service strategies, supervising recruitment and training, and ensuring regulatory compliance.