Operations Manager- Premium Fashion

Alyasra Fashion; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A premium fashion retail company in Kuwait seeks an experienced Operations Manager to oversee daily store operations, ensuring optimal performance and customer satisfaction. The ideal candidate will have over 5 years of retail operations experience in a luxury environment and possess strong leadership and communication skills. Proficiency in retail software is required. This role demands a commitment to upholding brand standards and operational efficiency.

Qualifications

• 5+ years’ experience in retail operations, preferably in premium/luxury fashion.
• Strong leadership, organizational, and communication skills.
• Fluent in English; Arabic is a plus.

Responsibilities

• Oversee daily retail operations across all store locations.
• Ensure exceptional customer experience and compliance with brand guidelines.
• Monitor inventory levels, stock rotation, and supply chain processes.
• Lead, train, and motivate store teams to meet KPIs and sales targets.
• Collaborate with marketing, VM, and buying teams for smooth execution of campaigns.
• Analyze performance reports and implement improvement strategies.
• Ensure adherence to health, safety, and operational policies.

Skills

Leadership

Organizational skills

Communication

Retail software proficiency

Customer experience focus

Education

Bachelor's degree in business, Retail Management, or related field

Tools

Retail software

Job description

Job Summary:

We are seeking an experienced and results-driven Operations Manager to oversee the daily operations of our premium fashion retail stores in Kuwait. The ideal candidate will ensure optimal store performance, drive operational efficiency, and uphold brand standards.

Key Responsibilities:

• Oversee daily retail operations across all store locations.
• Ensure exceptional customer experience and compliance with brand guidelines.
• Monitor inventory levels, stock rotation, and supply chain processes.
• Lead, train, and motivate store teams to meet KPIs and sales targets.
• Collaborate with marketing, VM, and buying teams for smooth execution of campaigns and seasonal launches.
• Analyze performance reports and implement improvement strategies.
• Ensure adherence to health, safety, and operational policies.

Requirements:

• Bachelor's degree in business, Retail Management, or related field.
• 5+ years’ experience in retail operations, preferably in premium/luxury fashion.
• Strong leadership, organizational, and communication skills.
• Proficient in retail software and reporting tools.
• Fluent in English; Arabic is a plus.