Operations Manager

Trampo Extreme; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading entertainment company in Kuwait City seeks an experienced Operations Manager. You will oversee daily operations, manage budgets, and enhance customer engagement in trampoline parks and gaming zones. Ideal candidates will have a degree in a related field and substantial experience in managerial roles within the leisure industry, with strong leadership and communication skills. Fluent English and Arabic are required.

Qualifications

• Minimum 5–7 years of experience in leisure, hospitality, theme parks, or entertainment operations, with at least 3 years in a managerial role.
• Strong leadership, people management, and communication skills.
• Excellent knowledge of customer service standards and operational best practices.
• Proficiency in budgeting, reporting, and financial analysis.
• Ability to work in a dynamic, high-pressure, and customer-centric environment.
• Fluent in English & Arabic.

Responsibilities

• Manage the daily operations of leisure & entertainment venues.
• Handle escalated customer concerns and resolve issues promptly.
• Lead, train, and motivate a diverse operations team.
• Ensure strict adherence to safety protocols and legal requirements.
• Manage operational budgets, control costs, and maximize profitability.
• Contribute to the development of new entertainment concepts.

Skills

Leadership & team management

Operational planning & execution

Strong problem-solving & decision-making abilities

Customer service excellence

Safety & compliance knowledge

Financial & analytical acumen

Ability to multitask and adapt to changing priorities

Education

Bachelor’s degree in Hospitality, Business Administration, Leisure Management, or related field

Job description

Operational Management

• Manage the daily operations of leisure & entertainment venues (e.g., trampoline parks, gaming zones, cinemas, bowling, VR, attractions).
• Ensure smooth scheduling, staff allocation, and resource planning.
• Oversee inventory, maintenance, and vendor coordination to ensure seamless operations.

Customer Experience & Service Quality

• Handle escalated customer concerns and resolve issues promptly.
• Develop and implement customer engagement initiatives to enhance loyalty and repeat visits.

Team Leadership

• Lead, train, and motivate a diverse operations team.
• Ensure all staff follow company standards, policies, and SOPs.
• Conduct performance evaluations and develop training plans to build team capability.

Health, Safety & Compliance

• Ensure strict adherence to safety protocols and legal requirements.
• Conduct regular safety inspections across all facilities.

Financial & Business Management

• Manage operational budgets, control costs, and maximize profitability.
• Assist with pricing strategies, promotions, and marketing initiatives to drive sales.

Strategic Development

• Contribute to the development of new entertainment concepts and offerings.
• Recommend improvements to enhance operational efficiency and guest experience.
• Stay updated with industry trends, competitor activities, and emerging technologies.

Qualifications & Experience

• Bachelor’s degree in Hospitality, Business Administration, Leisure Management, or related field.
• Minimum 5–7 years of experience in leisure, hospitality, theme parks, or entertainment operations, with at least 3 years in a managerial role. (GCC preferred)
• Strong leadership, people management, and communication skills.
• Excellent knowledge of customer service standards and operational best practices.
• Proficiency in budgeting, reporting, and financial analysis.
• Ability to work in a dynamic, high-pressure, and customer-centric environment.
• Fluent in English & Arabic

Skills

• Leadership & team management
• Operational planning & execution
• Strong problem-solving & decision-making abilities
• Customer service excellence
• Safety & compliance knowledge
• Financial & analytical acumen
• Ability to multitask and adapt to changing priorities