Officer, Ticketing Sales

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading airline company is recruiting for the position of Officer, Ticketing Sales. In this role, you will provide efficient ticketing services to customers and assist with travel-related inquiries. Candidates should have completed secondary education and possess 2 years of experience in ticketing, along with good English proficiency. Join us to ensure customer satisfaction through accurate and prompt service.

Qualifications

• 2 years’ experience in airline ticketing required.
• Good knowledge of English is essential.

Responsibilities

• Provide ticketing service and assist customers with travel needs.
• Discuss fares and routes, issue and reissue tickets accurately.
• Handle customer queries regarding bookings and flight information.

Skills

Customer service

Ticketing systems

Fare calculations

Knowledge of routes

Education

Completion of Secondary Education

Job description

Kuwait Airways is activity recruiting for the position of Officer, Ticketing Sales in the Sales department. In this role your responsibilities will include but not limited to:

Basic Function and Scope:

Provides an efficient and courteous sales/ticketing service for KAC customers and issues, reissues, endorses and reroutes passenger air tickets in accordance with set procedures, ensuring accuracy of data on ticket coupons and in computer terminal. Assists customers with routing, hotel bookings, fare calculations, special requests, etc. as necessary.

Tasks and Duties:

a. Discusses fares and routes with customers and issues, reissues, endorses and reroutes tickets in accordance with established detailed procedures. Includes accurately calculating fares, booking flights, filling in coupons and routing copies to proper files.

b. Assists clients with routing, hotel bookings, fares information, seat selection, special meals, special handling for handicapped persons etc., and provides any other assistance as necessary.

c. Reconfirms and/or cancels flight reservations for customers as requested. Includes inputting required data in assigned computer terminal.

d. Answers queries on the telephone regarding routing, bookings, fares, type of aircraft and other air travel related information.

e. Prepare, review, verify, and preliminary approve SAR to be submitted for branch manager final signature.

Requirements

a. Completion of Secondary (12 years) education

b. 2 years’ experience in airline ticketing.

c. Good knowledge of English.