Mid-Market Account Manager - Arabic Speaker

Deliveroo; Kuwait; On-site; KWD 30,000 - 45,000; Full time

Job summary

A leading company in the industry is seeking a Mid-Market Account Manager who speaks Arabic to oversee a portfolio of strategic restaurant partners in Kuwait. The role focuses on managing relationships, driving performance, and implementing solutions to enhance growth. Ideal candidates have account management experience, strong relationship-building skills, and the ability to analyze data for business decisions. Benefits include healthcare and generous leave allowances.

Benefits

Healthcare benefits

Generous annual leave

Parental leave

Qualifications

• 3+ years of experience in an Account Management role or similar.
• Fluency in English and Arabic is essential.
• Strong negotiation skills and stakeholder management.

Responsibilities

• Manage a portfolio of medium to large-sized partners.
• Execute campaigns to improve performance metrics.
• Analyze data to drive growth and profitability.

Skills

Relationship Building

Negotiation

Data Analysis

Strong Communication

Problem Solving

Education

BSc/BA in business, engineering, Economics, or a related field

Tools

Excel

Google Sheets

Looker

Power BI

Job description

Mid-Market Account Manager - Arabic Speaker

Continue with Google Continue with Google

Mid-Market Account Manager - Arabic Speaker

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Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

About The Team And The Role

We are looking for an Account Manager to support our business in Kuwait. You will be responsible for a portfolio of some of our most strategic mid-sized restaurant partners focused on driving core business performance. Our Account Managers lead the day-to-day management of their accounts, interacting with partner stakeholders who manage the business.

Your responsibilities will include negotiating and developing long-term account plans to foster partner growth. The ideal candidate will independently resolve day-to-day issues, brainstorm solutions to complex challenges, and proactively identify key focus areas, growth opportunities, and inefficiencies within the portfolio to implement bespoke solutions across multiple partners.

You will manage your portfolio both through ongoing relationship building and dedicated campaigns that drive improvements within your portfolio’s performance. This role is pivotal in ensuring our partners get the very best out of our platform whilst ensuring we support in communicating how they can grow their business and provide brilliant operational experiences for every single delivery. You will be expected to build weekly, monthly and quarterly reports for your partners, addressing differing growth and operational efficiency opportunities across your portfolio. You will liaise with partners through a variety of communications methods, including face-to-face meetings & site visits, calls, emails, and text messages.

Based in Kuwait and reporting to the Account Management Team Lead, this role is ideal for someone experienced in building strong partner relationships and strategic planning. The position requires balancing competing priorities, focusing on performance indicators, and delivering innovative initiatives. Strong stakeholder management skills and attention to detail are essential.

What You'll Be Doing

• Manage a portfolio of medium to large-sized partners, providing world-class customer service to build strong partnerships with Deliveroo and our restaurants
• Execute campaigns to improve important performance metrics, including sales growth, customer outcomes, restaurant retention, and overall operational performance
• Support the growth of partners through a variety of communication methods, including regular meetings, email, phone and online presentations
• Analyze data to drive growth and profitability, both for your partners and Deliveroo
• Own and maintain long-term relationships with key industry stakeholders, ensuring the best service is provided so our partners can be successful on our platform
• Negotiate with partners to reach favourable outcomes, including contracts, renewals, extensions, product launches, and advertising revenue
• Be the point representative of your partners and liaise effectively with our teams to resolve partner needs
• Drive partner engagement with Deliveroo's local marketing opportunities to unlock better value to our customers and support restaurant growth
  
  

Requirements

• 3+ years of experience in an Account Management role or similar
• Strong relationship building skills, with clear evidence of producing results
• Strong written and verbal communication skills
• BSc/BA in business, engineering, Economics, or a related field is preferred
• Experience with Excel, Google Sheets, or formula-based tools
• A self-starter, proactive & always thinking of what the next step needs to be to future-proof the operations
• Strong negotiation skills
• Solution-oriented individual using data to back decision-making
• Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome
• A fantastic communicator with a "get it done" mindset, well-organised and efficient
• Looker and Power BI experience are a plus
• Fluency in English and Arabic is essential
  
  

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.