Manager Management Operations Center (MOC)

Advanced Search Group; Kuwait City; On-site; KWD 37,000 - 47,000; Full time

Job summary

V2X is seeking an MOC Manager in Kuwait to oversee the Management Operations Center supporting WEXMAC. You will coordinate project schedules, monitor technical performance, and lead an operations team across directorates to ensure contract compliance and mission success.

You will serve as a key client contact on status and performance, analyze workload, reduce costs, improve quality, and drive reliability of service delivery in a fast-paced, global environment.

Qualifications

• Minimum of 5 years experience in Base Operations and Support Service contracts.
• Must be a U.S. Citizen.
• CAC eligibility or ability to obtain CAC.
• Valid_driver’s license and the ability to obtain U.S. Government Driver’s License and host nation license.

Responsibilities

• Develop detailed work plans, schedules, resource plans, and status reports and oversee the development and delivery of all program and contract deliverables, ensuring adherence to timelines, contract requirements, and quality standards.
• Prepares, develops, and coordinates the Mile Execution Tracker (MET) to meet all program and contract objectives. Ensures program schedules are horizontally and vertically integrated.
• Work closely with the Site Managers and Directors in the planning and execution of tasks and project to ensure requirements are met, communication is open and transparent, and any issues are resolved in a timely manner.
• Perform risk and opportunity management (RSKOM) functions for the contract scope in concert with the overall program objectives.
• Generation of reports, logs and metrics as determined by the Program Management Team. This includes daily/weekly/monthly reports, monthly performance metrics, and other reports as requested.
• Conducts project status and review meetings with key program stakeholders and is responsible for project tracking and analysis.
• Interface with the WEXMAC Professionals or US Government customers as needed.
• Provide programmatic, technical, and analytical guidance to the program team. Recommend and take action to direct the analysis and solutioning of problems.
• Other assigned duties as assigned by the Manager.

Skills

Report generation

Leadership

Draft communications

MS Project

Excel

PowerPoint

Word

Education

BS/BA Degree or equivalent

Job description

Manager Management Operations Center (MOC)

Overview ***This position is physically located in Kuwait in support of WEXMAC*** Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

This position is for the Management Operations Center Manage (MOC) supporting WEXMAC in Kuwait. The MOC Manager support role is expected to oversee and coordinate the operational aspects of ongoing projects across the entire program and serves as a liaison between program management, directorates, and site management teams. This role is responsible for the schedule and technical performance of the WEXMAC KU program. As MOC Manager, you will lead an operations team to capture and analyze workload, lessen costs, enhance quality, improve performance and reliability, and increase the overall competitiveness of our service delivery line.

This position serves as a key client contact on status and performance as well as anticipating and fulfilling client needs to ensure contract compliance and mission assurance. The MOC Manager assesses project issues and in coordination with the respective directorates develops mechanisms for monitoring project progress. This role involves problem-solving and requires interaction with multiple directorates, including Public Works, Information Management, Installation Logistics, Emergency Services, Community Services, Supply Chain, Business Advisories, and Program Managers. Specific tasks include ensuring contract compliance IAW the Technical Data Package (TDP), monitoring contract workload, CDRL submittals, developing and managing METs, and analyzing directorate submittals. The position will be expected to interact daily with directorate resources to ensure all program requirements are met and ensure that all supported contracts meet their delivery schedule, cost, and performance requirements.

Responsibilities

• Develop detailed work plans, schedules, resource plans, and status reports and oversee the development and delivery of all program and contract deliverables, ensuring adherence to timelines, contract requirements, and quality standards.
• Prepares, develops, and coordinates the Mile Execution Tracker (MET) to meet all program and contract objectives. Ensures program schedules are horizontally and vertically integrated.
• Work closely with the Site Managers and Directors in the planning and execution of tasks and project to ensure requirements are met, communication is open and transparent, and any issues are resolved in a timely manner.
• Perform risk and opportunity management (RSKOM) functions for the contract scope in concert with the overall program objectives.
• Generation of reports, logs and metrics as determined by the Program Management Team. This includes daily/weekly/monthly reports, monthly performance metrics, and other reports as requested.
• Conducts project status and review meetings with key program stakeholders and is responsible for project tracking and analysis.
• Interface with the WEXMAC Professionals or US Government customers as needed.
• Provide programmatic, technical, and analytical guidance to the program team. Recommend and take action to direct the analysis and solutioning of problems.
• Other assigned duties as assigned by the Manager.

Qualifications

• Must be CAC eligible and/or able to obtain a Common Access Card (CAC).
• Must be a U.S. Citizen.
• A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License and host nation Driver’s License, is required.
• BS/BA Degree or equivalent.
• Minimum of 5 years experience in Base Operations and Support Service contracts.

Skills

• Ability to generate reports, logs and metrics as determined by the Program Management Team. This includes daily/weekly/monthly reports, monthly performance metrics, and other reports as requested.
• Ability to provide performance objectives, periodic performance evaluations, performance improvement plans, on-the-job training, mentorship and leadership to personnel assigned as your direct reports.
• Ability to develop draft communications, as needed, for TO management relating to corporate services bulletins, updates, upcoming trainings, and reporting changes.
• Extremely proficient with project management systems (Microsoft Project, Excel, PowerPoint, and Word).

Working Conditions

• Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
• Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
• Includes some industrial production environment conditions as well.

Physical Requirements

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
• Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
• Must comply with all Fire and Safety Regulations and post policies.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.