Manager

Abroad Work; Kuwait; On-site; KWD 18,000 - 25,000; Full time

Job summary

A hospitality management company in Kuwait is seeking a General Manager for Hospitality Operations. The ideal candidate will have over 5 years of operations management experience in the restaurant or hotel industry. Key responsibilities include coaching team standards, managing guest feedback, and ensuring cleanliness and safety protocols. A degree in Hospitality or Hotel Management is preferred.

Qualifications

• Minimum 5 years of Operations Management Experience with Restaurants/Hotel Chains/QSR/F&B/Hospitality Group.

Responsibilities

• Role models expected behaviour and coaches team on hospitality standards.
• Executes processes that ensure the restaurant meets safety and sanitation standards.
• Ensures self and team handles all guest concerns utilizing LEADS with a sense of urgency.

Education

Graduation/Diploma in Hospitality/Hotel Management

Job description

Overview

General Manager - Hospitality Operations

Responsibilities

• Minimum 5 years of Operations Management Experience with Restaurants/Hotel Chains/QSR/F&B/Hospitality Group
• Role models expected behaviour and coaches team on hospitality standards
• Executes processes that ensure the restaurant meets safety and sanitation standards
• Executes processes that ensure inside and outside cleanliness standards are met
• Ensures self and team handles all guest concerns utilizing LEADS with a sense of urgency
• Responds to all guest feedback with action plans to address opportunities
• Ensures all shifts are appropriately staffed to achieve service with speed goals
• Empowers the team to satisfy guest needs and resolve concerns

Qualifications

• Graduation/Diploma in Hospitality/Hotel Management will be added plus