Lodging Manager

Intrepid Global Solutions; Kuwait City; On-site; KWD 19,000 - 28,000; Full time

Job summary

Intrepid Acquisition Holdings, LLC is seeking a Lodging Manager to oversee lodging operations, linen exchange, and occupancy accountability in a DoD-support environment. Responsibilities include using CQMAPs software for check-in/out, training staff, maintaining rosters, and ensuring 24/7 locator services.

The role requires a high school diploma, at least five years of lodging supervision experience, and the ability to manage data securely while de-escalating customer issues.

Qualifications

• High School diploma or equivalent.
• Access to workload data and sensitive information from 386 LAN.
• Knowledgeable of CQMAPs software and ability to train employees in its use.
• Minimum of five years supervising and managing DoD or comparable lodging.
• Experience in hospitality and services management and aseptic cleaning procedures.
• Ability to resolve customer complaints professionally and de-escalate conflicts.
• Effective data management including accuracy, security and accessibility.

Responsibilities

• Oversee linen exchange and lodging main office operations.
• Use government software to check in/out personnel.
• Train employees on government software.
• Maintain bed space rosters and occupancy data.
• Provide rosters and data upon request to the Government.
• Maintain key and door code control with minimal discrepancies.
• Ensure 24/7 locator service and 100% room/customer accountability.
• Manage linen exchange workload around 285 sets per day and rapid exchanges for 325 individuals per hour.
• Support DVQ duties including bed making and room cleaning.

Skills

CQMAPs software training

Data management

Customer service

Training staff

Education

High School diploma or equivalent

Tools

CQMAPs software

Microsoft Office

Job description

As the Lodging Manager, the person will manage Lodging/Linen Exchange ensuring successful lodging functions inclusive of reservations, check in, check out, linen exchange, building and room preventative maintenance inspections, inventory, restocking, safety inspections, general maintenance and cleaning and all related tasks.

ESSENTIAL JOB FUNCTIONS

• Shall oversee and participate in providing linen exchange services at the Lodging Main Office for personnel checking in and out.
• Utilizing Government Lodging Software shall check personnel in and out of assigned rooms.
• Provide training to all employees on Government provided software.
• Manage accountability and bed space assignments provided from Customer transactions, First Sergeant room rosters, and the results of room occupancy validations.
• Maintain bed down database with a minimum of required data inclusive of individual’s name, rank, gender, branch of service, arrival/departure date, and building/room number assignment.
• Accomplish daily occupancy checks of all vacant rooms.
• Provide accurate rosters and other pertinent data to the Government upon request.
• Maintain adequate key and door code control for all Lodging facilities with no more than one (1) discrepancy quarterly.
• Provide at least one (1) central lodging processing point for checking personnel in and out.
• Maintain 100 percent room/Customer accountability and provide 24 hours a day / 7 days a week locator service. Must maintain accurate lodging data with no more than four (4) discrepancies allowed per month.
• Manage the linen exchange with a workload of an average of 285 linen sets per day.
• Must ensure linen exchange can provide an immediate exchange of 325 individuals per hour and sustain such volume for 2 hours.
• Perform DVQ services inclusive of making beds, cleaning DVQ rooms as required, restocking refrigerators with water and other duties.
• Ensure collection of all linen in all transient tents, transient rooms, and DVQ rooms. Items collected are delivered to the linen collection point.
• Other duties as assigned by Site Manager in support of any aspect of the mission.

EDUCATION & EXPERIENCE:

• High School diploma or equivalent.
• Must maintain access to workload data and sensitive information from 386 LAN.
• Must be knowledgeable of CQMAPs software and capable of training all employees in accurate use of software.
• Must have a minimum of five (5) years of experience in supervising and managing DOD or comparable lodging.
• Experience in hospitality and services management industry as well as aseptic cleaning procedures.
• Must be capable of resolving customer complaints in a professional manner and deescalating customer conflict using active listening, empathy and problem-solving skills.
• Must be effective in data management inclusive but not limited to data accuracy, security, and accessibility.

ADDITIONAL REQUIREMENTS

• Possess a valid U.S. Passport (preferred).
• Posses a valid U.S. Driver’s License.
• Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
• Able to obtain and maintain a valid Residency Visa for Kuwait.
• Must be able to work in extreme environmental conditions including dust and high temperatures.
• Must be able to endure long hours, exposure to weather and hazardous conditions.
• Must have expert knowledge and ability to perform duties through utilization of multiple software applications inclusive of but not exclusive to CQMaps, Microsoft products and other software.

SECURITY CLEARANCE:

Must have and maintain a DoD Secret Cleaance

Intrepid Acquisition Holdings, LLC

www.intrepidgs.com

Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.

Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.