IT Service Operations Engineer

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 15,000 - 25,000; Full time

Job summary

A leading company in the healthcare sector is seeking an IT Service Manager to validate products and manage local IT operations. The ideal candidate will have a degree in IT, strong project management skills, and a minimum of 3 years of relevant experience. Responsibilities include overseeing procurement, managing local service providers, and optimizing IT services. Fluency in English and either Chinese or Arabic is preferred.

Qualifications

• At least 3 years of experience in IT service management.
• Fluency in Chinese and English, or Arabic and English preferred.
• Familiar with desktop operations and asset management.

Responsibilities

• Validate local products and execute procurement of network equipment.
• Manage IT service providers and ensure quality delivery.
• Monitor and improve office network quality.

Skills

Communication

Team Management

Problem-solving

Project Collaboration

Education

Bachelor's degree in Computer Science, Information Technology, or related fields

Tools

ITIL

PMP

Job description

Responsibilities -

• Validate local products based on headquarters' architecture standards and execute procurement and device purchases.
• Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems.
• Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs.
• Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards.
• Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements.
• Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity.
• Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services.
• Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment.
• Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality.
• Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters.
• Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences.
• Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.

Qualifications -

• Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.
• At least 3 years of experience in IT service management, with overseas work experience preferred.
• Fluency in both Chinese and English, or Arabic and English, for effective communication is preferred.
• Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations.
• Advantage with ITIL and PMP certifications.
• Excellent communication and team management skills, capable of working in a multicultural environment.
• Strong problem-solving skills、quick response capabilities and project collaboration skills.