IT Manager - Support & Operations

confidential; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

An exciting opportunity awaits a dynamic leader in the digital space! This role involves spearheading a talented team dedicated to enhancing and supporting digital initiatives, including websites and mobile apps. You will be at the forefront of operational improvements, ensuring applications are secure and efficient while collaborating with various teams to drive strategic initiatives. With a focus on retail and e-commerce, your expertise in solution architecture and web development will be crucial in shaping the future of digital commerce. If you are passionate about technology and leadership, this is the perfect role for you!

Qualifications

• Minimum 8 years in Retail/E-commerce industry with 5 years in team leadership.
• Strong experience in frontend frameworks and Microservices architecture.

Responsibilities

• Lead a team for the operations and support of digital initiatives.
• Collaborate with IT and business to integrate technology into operations.
• Manage operational tools and systems for better control and monitoring.

Skills

Team Leadership

Retail Business Framework

Solution Architecting

Web Development

Microservices Implementation

Frontend Frameworks (Angular, React, Next JS)

Education

Bachelor's Degree in Engineering/Science/IT

Job description

Job Summary

The role would lead a team of developers for the operations and support of existing digital initiatives (website, mobile app) and future digital initiatives (in-store kiosk marketplace etc.). The primary responsibility is to perform continuous assessment on the systems and improvise, fulfilling the gaps where applicable. Introduce and maintain the operational process to address the pain points of the business to improve and ensure the applications are secure throughout and the ongoing issues are addressed. This role will be based in Kuwait, managing the local team and development partners. Should have experience in leading commerce development projects with a good understanding of retail business framework, technical architecture, deployment of commerce software, and integration of the online store to any other systems.

Job Responsibilities

1. Work in partnership with the business unit as a member of the management team, to fully understand the key business drivers, processes, and needs of current challenges as well as future strategic initiatives and objectives.
2. Setup and follow the process for operational support to Business and Customers.
3. Strategize the operational tools and systems required to be in place for better control and monitoring of systems. Involve in selection, setup etc.
4. Operational responsibility for Business IT resources and Business IT Budget.
5. Collaborate with IT and the business, utilizing business intelligence and analysis to integrate technology differentiators into the business and Program planning cycle.
6. Collaborate with Infra, Security team for identifying operational improvements and execute the improvements.
7. Set up practices for security assessments with Security team and address the gaps.
8. Provide integrated IT support to the business unit senior management team.
9. Fully participate in wider business projects with an IT focus.
10. Work proactively and in partnership with IT to ensure that operational support is focused to achieve business as usual efficiency.
11. Review, define and challenge existing IT policies and practices with appropriate IT specialists and seek to continuously improve the services provided to the business.
12. Active participation & knowledge contribution in Solution designs of every individual feature to better shape the design for scalability.
13. Source, negotiate & manage 3rd Party suppliers & partners and forge partnerships with them for new technologies from a long-term perspective.
14. Lead aspects of applications selection and implementation from IT perspective.
15. Evaluating and introducing new technologies.
16. Continuous improvement of systems reliability and performance.
17. Involvement in the development activities when necessary.

Candidate Requirements

A bachelor’s degree in engineering/science/IT coupled with a solid technology background in web/software development. Minimum 8 years of experience in Retail/E-commerce industry. Minimum 5 years of experience in leading the team(s) to drive and deliver the projects. Should have experience in leading development team to deliver multiple projects in parallel. Should have strong experience in one of the frontend frameworks like Angular, React, Next JS. Working experience in implementation and architecture preparation of Microservices. Must have good understanding of retail business framework, technical architecture, deployment of commerce software, and integration of the online store to third party systems. Strong and demonstrable solution architecting skills with minimum 5 years of experience including application architecture, object and data modeling, database design etc. Should have grown in the technical career path with hands-on experience in web development.