IT Help Desk Support

American International University, Kuwait; Jahra; On-site; KWD 10,000 - 15,000; Full time

Job summary

A private higher education institution is seeking a Technical Support Specialist to assist faculty and staff with desktop computer issues and related technologies. The ideal candidate should have a BS degree in computer science and 3 to 5 years of relevant experience. Responsibilities include troubleshooting network issues, managing the IT Helpdesk, and ensuring smooth operation of various IT applications while providing excellent support.

Qualifications

• 3 to 5 years of professional experience administering help desk.
• Must have training certificate(s) related to IT Help Desk Support.

Responsibilities

• Assist faculty and staff with technical support of desktop computers.
• Manage Helpdesk system and user requests.
• Perform network maintenance and troubleshooting.

Skills

Technical support

Problem-solving

Communication

Network maintenance

PC setup and configuration

Education

BS degree in computer science or equivalent

Tools

Active Directory

Windows Update Server

Symantec Backup Application

Job description

Overview

American International University – Kuwait City

Position

Classification: Professional/Technical

Reports to: Director of IT

Job Description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities

• Desktop Support calls - PC's and Peripherals
• Domain Access and E-mail registration
• Administering Active Directory
• PC system installation, setup and configuration
• Network maintenance and troubleshooting
• Grade Quick support and training
• Edline support and training
• Administrator’s plus support
• IT-Network Maps (including university maps)
• Laptop-Projector setup for Presentations
• Testing of new application updates
• IT orientation of new Staff

Key Application Responsibilities

• Share Point Server
• IT Helpdesk System
• TAMS – Time Attendance System
• Interactive Board Application
• Windows Update Server
• Follett Destiny Library Manager Program
• ID Card Management Application
• Nortel BCM Telephone Exchange Application
• Café Terminal
• Textbook Distribution Server
• SMS Manager
• Symantec Backup Application
• NO32 Anti-virus Application
• Bell System
• CCTV System

Qualifications

• BS degree in computer science or equivalent experience relevant to functional area
• Must have training certificate(s) related to IT Help Desk Support
• Must have 3 to 5 years of professional experience administering help desk

About American International University

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIU visit: www.aiu.edu.kw