Institutional Client Account Manager

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 12,000 - 24,000; Full time

Job summary

An established industry player is seeking an Institutional Client Account Manager to join their new office in Kuwait. This role is pivotal in supporting the Institutional Sales team by providing exceptional client service and operational assistance. You will manage client reporting, conduct market studies, and organize client meetings, ensuring a high-quality service experience. The ideal candidate will have extensive experience in client service within the Financial Services sector, strong communication skills, and fluency in both English and Arabic. Join a dynamic team dedicated to delivering better outcomes for clients and fostering a culture of inclusivity and well-being.

Benefits

Flexible working arrangements

Employee well-being programs

Support for family care

Community impact initiatives

Qualifications

• 5+ years of client service experience in Financial Services with institutional clients.
• Fluency in English and Arabic is critical for this position.

Responsibilities

• Support Institutional Sales team with client servicing and operational support.
• Oversee client reporting and conduct market studies.

Skills

Client service experience

Strong communication skills

Fluency in English

Fluency in Arabic

Attention to detail

Multitasking

Education

Experience in Financial Services Industry

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

Institutional Client Service EMEA is a front-office, regional service platform that provides onboarding and post-sale services to our institutional clients while acting as the clients’ advocate within Franklin Templeton. We are looking for an Institutional Client Account Manager to join our team in our new representative office in Kuwait.

Working as part of the client coverage team, this role will support our Institutional Sales team based in Dubai in providing ongoing administrative and servicing assistance relating to client investments and other operational client support to ensure a high-quality service experience for our clients and long-term retention of assets and fee revenue for our business.

The role involves overseeing client reporting, conducting market studies, organizing client review meetings with portfolio managers, developing and delivering client training programs, coordinating client due diligence events, and addressing any ad-hoc client requests.

What qualifications, skills and experience would help someone to be successful?

• Minimum 5 years of client service or related experience in a client contact capacity in the Financial Services Industry working with institutional clientele, products, servicing needs, and information standards.
• Strong communication skills, with an ability to communicate with people on all levels in and outside the company with enthusiasm.
• Fluency in English and Arabic is critical for this position.
• Strong focus on prioritization and attention to detail.
• Able to resolve client challenges and ensure a positive experience.
• Ability to multitask while working both independently and in a fast-paced, team-focused environment.
• Productively use industry standard and business software applications and research tools (e.g. Word, Excel, Outlook, and PowerPoint).

Experience our welcoming culture and reach your professional and personal potential!

Building teams with diverse skills, backgrounds, and experiences has always been important to us. Cultivating an inclusive culture where employees feel safe to share their voices is not only beneficial for our people, but also drives innovation and enables us to deliver better client outcomes. So, no matter your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We will provide you with tools, resources, and learning opportunities to help you excel in your career and personal life.

Hear more from our employees

We want our employees to be at their best. By joining us, you will connect with a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for staying physically and mentally healthy, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have you covered.

Learn more about the wide range of benefits we offer at Franklin Templeton.

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners – individuals who have taken a break from work – are also encouraged to explore our job opportunities.

If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [e-mail]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response.