Human Resources Supervisor

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A prominent company in Kuwait is seeking an HR Administrator to manage various human resources functions, including payroll and employee relations. The ideal candidate will have a Bachelor’s degree in HR Management or related fields, along with at least 5 years of experience in HR, particularly in the hospitality sector. This role demands strong knowledge of HR policies and excellent interpersonal skills to foster a collaborative workplace environment.

Qualifications

• At least 5 years of practical experience in HR administration, preferably in hospitality.
• Good command of English, both written and spoken.

Responsibilities

• Assist with payroll, benefits, legal compliance, and recruitment strategies.
• Supervise performance appraisal reviews and address employee relations matters.
• Compile HR reports and support staffing budgets.

Skills

Communication

Interpersonal skills

HR functions knowledge

Education

Bachelor’s degree in Human Resources Management

Business Administration

Job description

Job Description

PRIMARY RESPONSIBILITIES:

1. Assist with the administrative activities of payroll, benefits, legal compliance, and employment law.
2. Understand the job descriptions of all positions within the department and be aware of others.
3. Know and understand policies related to the department and others.
4. Assist in implementing guidelines, policies, and procedures in line with corporate direction.
5. Assist in developing recruitment, selection strategies, and mobility processes.
6. Prepare employment contracts and related documents for new staff.
7. Handle staff movements including hiring, promotions, and resignations.
8. Compile monthly payroll reports and submit to the Finance Department.
9. Support monitoring of proposed staffing budgets according to management requirements.
10. Assist in supporting operations and achieving team member and guest satisfaction goals.
11. Assist in preparing and supervising performance appraisal reviews, including Mid-Year Talks and annual reviews.
12. Participate in interviewing, selecting, training, appraising, coaching, counseling, and disciplining departmental staff according to company standards.
13. Measure staff satisfaction through surveys, roundtables, one-on-one meetings, and exit interviews.
14. Oversee the staff Recognition Program process.
15. Address employee relations matters and respond promptly to staff concerns.
16. Supervise all licenses and contacts with government departments for hotel license extensions and registrations.
17. Ensure the implementation of staff benefits such as group/life insurance, provident fund, and social security.
18. Serve as the Eagle HR system champion for payroll and time attendance.
19. Supervise the House Fund and report expenses to the Finance Department.
20. Support Employee Relations activities, including charitable, welfare, and sports campaigns.
21. Prepare staff turnover reports and HR ratio analyses monthly.
22. Compile HR reports, input files, and related reports for Dusit Corporate Office.
23. Conduct monthly inspections of locker rooms and staff canteen.
24. Maintain communication flow to hotel staff via notice boards, newsletters, bulletins, and direct communication.
25. Handle administrative documents required by staff, such as work certificates and salary guarantees.
26. Interact positively with other departments to ensure a luxury guest experience.
27. Ensure compliance with local health and safety regulations.
28. Model Dusit Values, brand standards, and grooming and appearance guidelines.
29. Perform other duties as assigned by the Director of Human Resources.

Training and Human Resources Responsibilities:

1. Ensure a workplace free of discrimination, harassment, and victimization.
2. Handle harassment and discrimination complaints promptly and confidentially.
3. Treat all customers and colleagues with respect and sensitivity across cultures.
4. Identify and address issues that may cause cross-cultural conflicts or misunderstandings.

Others:

1. Engage in continuous learning through personal IDP.
2. Perform any other duties assigned by superiors.

Accountabilities:

1. Represent Dusit’s brand and values consistently, establishing relationships and delivering an exceptional guest experience, promoting Thai graciousness.

Company’s Culture:

1. Communicate and embody the company’s culture, leading by example and cascading values to subordinates — "Proud to belong and to contribute".

Confidentiality:

1. Maintain confidentiality and secure storage of all intellectual property and data, adhering to the hotel’s internet and email policies. Keep hotel, customer, and staff information confidential during and after employment.

Job Requirements:

1. Bachelor’s degree in Human Resources Management, Business Administration, or a relevant discipline.
2. Strong knowledge of all HR functions.
3. At least 5 years of practical experience in HR administration, preferably in hospitality.
4. Good command of English, both written and spoken.
5. Computer literacy.
6. Professional demeanor with excellent communication and interpersonal skills.