Help Desk Tech Tier I - Kuwait (52726)

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 18,000 - 28,000; Full time

Job summary

A leading company in the satellite communication sector seeks an experienced Help Desk Technical Tier I Support for the U.S. Army Project Manager Tactical Network program. This role requires a US citizen with a secret clearance and involves providing significant IT support, ensuring operational readiness of crucial military communication systems while working in Kuwait. Opportunities exist for both professional growth and the application of advanced technical skills in a dynamic environment.

Qualifications

• US Citizenship and US DOD Secret Clearance required.
• Minimum 7 years of IT experience, including 4 years in customer support.
• Effective communication skills are essential.

Responsibilities

• Provide technical support, troubleshoot issues over phone and ticketing system.
• Perform laptop imaging and manage computers in a Microsoft domain.
• Document trouble calls and actions taken for reporting.

Skills

Troubleshooting

Communication

Education

Associate's degree in Networking

Tools

Microsoft Domain

Job description

Level: Experienced

Job Location: Kuwait, Camp AJ

Position Type: Full Time, 60 Hours Per Week

Education Level: Advanced Certifications

Travel Percentage: Limited

Job Shift: All

Job Category: Network Service Support

Overview

DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets.

This position supports the U.S. Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) Support Services program. The program provides FSR support of communications for the Government primarily for operability and sustainment of the Tactical and Strategic antenna system such as the Deployable Ku Earth Terminal (DKET), Mobile DKET, Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP), United States Marine Corps (USMC) Support Wide Area Network (SWAN) and related systems.

Help Desk Technical Tier I Support

Personnel perform activities in providing information and assistance resources that troubleshoot problems with computers or similar products on the network.

Responsibilities

• Candidate must be prepared to live and work in Kuwait.
• Must be willing and able to work up to 60 hours per week, including nights and weekends.
• Handle field trouble calls via phone and computer trouble ticketing system.
• Perform laptop imaging, basic IP troubleshooting, build user accounts, and manage computers in a Microsoft domain environment.
• Build exchange mailboxes, troubleshoot email issues, printers, and shared printers.
• Document trouble calls and actions for reporting.
• Participate in meetings and abide by all applicable laws, regulations, and safety/security rules.
• Perform other related duties as assigned.

Qualifications

This position requires:

• US Citizenship
• US DOD Secret Clearance
• A valid US Passport

Required Certifications (must possess one):

• A+ CE
• CCNA-Security
• Network+ CE
• CND
• SSCP

Additional Requirements:

• An Associate’s degree in Networking preferred.
• At least 7 years of professional IT experience, including 4 in customer support and 2 in a military environment.
• In lieu of degree, 11 years of related experience.
• Effective communication skills.

DataPath is an equal opportunity employer committed to diversity and inclusion.